Head of Operation - Multifinance - #78011

As the Head of Operations, you will hold a central and strategic position in the company, responsible for overseeing and enhancing company's overall operational performance. Leading a dedicated operations team, you will actively contribute to the management's efforts to drive business expansion and success. Your role will be instrumental in shaping and optimizing our operations for continued growth and excellence.

Client Details

The client is a multifinance company with a robust group structure and a significant market presence.

Description

As the Head of Operations, you will play a pivotal role in overseeing and optimizing our multifinance operations. You will lead a team of 100+ professionals and be responsible for ensuring the efficient functioning of credit operations, collection, and sales activities.

Key Responsibilities:

• Leadership: Provide strong and strategic leadership to a team of 100+ professionals, fostering a culture of excellence and accountability.
• Credit Operations: Oversee and enhance the credit operations process to ensure efficient and accurate loan origination, underwriting, and disbursement.
• Collections: Develop and implement effective collection strategies to minimize delinquency rates and maximize recovery.
• Sales Support: Collaborate with the sales team to ensure seamless customer experiences and support sales growth initiatives.
• Process Optimization: Continuously identify opportunities for process improvement and implement best practices to enhance operational efficiency.
• Compliance: Ensure that all operations are conducted in strict adherence to regulatory requirements and company policies.
• Reporting: Provide regular reports and updates to senior management on operational performance and key metrics.

Profile

• 15+ years of experience in the multifinance industry, with a strong background in credit operations, collections, and sales.
• Proven leadership: Track record of successfully leading and managing teams in a multifinance or financial services environment.
• Strategic Thinker: Ability to think strategically and make data-driven decisions to drive operational excellence.
• Excellent Communication: Strong communication in English/Bahasa. Good interpersonal skills to collaborate effectively with cross-functional teams.
• Problem Solver: Strong analytical and problem-solving skills to address complex operational challenges.
• Compliance Knowledge: Deep understanding of regulatory requirements in the multifinance industry.

Job Offer

• Take on a pivotal role in optimizing company operations
• Opportunity to contribute to business expansion efforts
• Lead and shape operations in a growing multifinance company
• Competitive salary package