Sales Manager - Jakarta Sales Office - #129428

Marriott Hotels


Tanggal: 1 minggu yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Job Number 24085424

Job Category Sales & Marketing

Location JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Cara melamar kerja

Untuk melamar pekerjaan ini, Anda perlu mengotorisasi di situs web kami. Jika Anda belum memiliki akun, harap daftar.

Posting CV

Pekerjaan serupa

Front Office (Area Jawa Timur)

PT RUVI RIZQY BERKAH, Surabaya, East Java
4 hari yang lalu
Uraian Tugas :Menyambut customer dengan ramah dan profesional, menjawab pertanyaan dan memberikan informasi secara lengkap, termasuk mengelola komplain.Mengelola reservasi dan antrian untuk customer atau tamuMengelola pembayaran dari customer Melakukan tindakan Skin Analisis dan membacakan hasil skin analisis untuk customer non medisMerekomendasikan treatment kepada pasien non medisKualifikasi : Minimal D3 / S1 Semua JurusanUsia Maksimal 28 tahunBerpenampilan rapi dan sopanDiutamakan berpengalaman...

Sales Engineer - Surabaya

PT Arianto Darmawan, Surabaya, East Java
4 hari yang lalu
The successful candidate will be required to focus on developing new accounts and aggressively drive new and existing business efforts in the regions they are based in. A self-starter and highly energetic individual, the incumbent will be responsible for identifying new customers and providing support to OEM customers, distributors, and end users. The person will organize and conduct presentations to...

Design Graphic

PT. Millionaire Group Indonesia (MCI), Surabaya, East Java
1 minggu yang lalu
1. Mengerjakan desain untuk konten baik secara harian maupun poster iklan besar2. Mampu menggunakan kamera digital merupakan nilai tambah3. Memahami dasar-dasar pengambilan foto produk menggunakan kamera4. Memiliki kreativitas tinggi5. Mampu membuat gambar ilustrasi merupakan nilai tambah 6. Mampu bekerjasama dalam tim maupun individu dengan baik7. Mampu mengaplikasikan arahan dengan baik