Shopee Live QA (Solo, Contract based) - #129280

Shopee


Tanggal: 1 minggu yang lalu
Kota: Surakarta, Central Java
Jenis kontrak: Penuh waktu
Job Description

  • Provide & calibrate agent quality assessment based on weekly sampling and in accordance with SOP
  • Responsible for making agent performance reports on a weekly basis
  • Carry out the process of coaching performance for agents who get bad grades
  • Validate the delivery of information / SOP's carried out by TL's and Trainers to agents.
  • Responsible for the creation of morning briefing material as one of the process of improving agents' quality

Requirements

  • Experienced in Quality Assurance/Quality Control is a plus, fresh graduates are welcome
  • Attention to detail, problem-solving, analysis, insight, and creative
  • Able to work in a team, good skills in communication
  • Familiar with Excel (minimum basic Excel)
  • Familiar or active with Live Stream
  • Fluent in English is a plus

Cara melamar kerja

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