Software Support Specialist - #91032
Flintex Consulting Pte Ltd
The Right Individual:
The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Required Functional Skills:
- Candidates will be part of our Technical support team liaising with product developers to support companies’ products deployed at customer sites across the globe.
- Candidates will be trained on Company’s products to give end-to-end resolutions on technical issues raised.
• Candidates will be receiving prioritizing documenting and actively resolving issues that arises out of our products in any contact center production environment.
• Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers.