Patient Service Rep - Kerlan-Jobe Institute - #19503159

Cedars Sinai


Date: Dec 26, 2020
City: Los Angeles, CA
Contract type: Full time
Cedars Sinai

The Patient Service Representative is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.


Job Duties and Responsibilities:



  • Greets patients and assist in resolving patient issues or raising patient issues.

  • Check-in and check-out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is accurate in CS-Link.

  • Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.

  • Assists with the management of physician schedules and finds opportunities for improvement; handle patient/provider correspondence as instructed.

  • Process and track referrals and authorizations for various insurance types.

  • Handles patient care flow and assist with monitoring CS-Link message pools and standard work.

  • Monitors and assess their own workflow and find opportunities for improvement.

  • Explains policies, procedures, or services to patients using administrative knowledge

  • Participates in daily huddles and staff meetings.

  • Actively promotes and practice infection prevention standards and all department policies and procedures.


Education:


High school diploma or GED required. Associates degree or college diploma preferred.


Experience:


Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.



  • Working Title: Patient Service Rep - Kerlan-Jobe Institute

  • Department: Kerlan-Jobe Park Terrace

  • Business Entity: Medical Network Foundation

  • City: Los Angeles

  • Job Category: Administrative

  • Job Specialty: Admissions/Registration

  • Position Type: Full-time

  • Shift Length: 8 hour shift

  • Shift Type: Day

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