Patient Service Rep - Kerlan-Jobe Institute - #19503159

The Patient Service Representative is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, as well as payment and co-payment collection. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

Job Duties and Responsibilities:

• Greets patients and assist in resolving patient issues or raising patient issues.


• Check-in and check-out patients and collect co-payments/give receipts/reconcile payments; verifies that patient demographic and insurance information is accurate in CS-Link.


• Schedule appointments, complete patient registration, collect patient payments and to provide a high level of patient service.


• Assists with the management of physician schedules and finds opportunities for improvement; handle patient/provider correspondence as instructed.


• Process and track referrals and authorizations for various insurance types.


• Handles patient care flow and assist with monitoring CS-Link message pools and standard work.


• Monitors and assess their own workflow and find opportunities for improvement.


• Explains policies, procedures, or services to patients using administrative knowledge


• Participates in daily huddles and staff meetings.


• Actively promotes and practice infection prevention standards and all department policies and procedures.

Education:

High school diploma or GED required. Associates degree or college diploma preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

• Working Title: Patient Service Rep - Kerlan-Jobe Institute


• Department: Kerlan-Jobe Park Terrace


• Business Entity: Medical Network Foundation


• City: Los Angeles


• Job Category: Administrative


• Job Specialty: Admissions/Registration


• Position Type: Full-time


• Shift Length: 8 hour shift


• Shift Type: Day