Technical Project Manager - #19503232

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

The product implementation team is working cross-functioning between, product, engineer, operation and vendors to ensure zoom phone features get released on time and implemented properly. The Technical Project Manager will be responsible for the overall delivery of Professional Services' solution for Zoom Phone. This includes project managing the release plans and coordinating with product managers, engineers and operations.

What You'll be doing

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  Support, coordinate, and execute strategic project work across the Zoom Phone Team

  
  


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  Manage multiple concurrent projects with multiple work streams that require inputs from cross-functional stakeholders both internally and externally

  
  


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  Lead and manage large scale, company-wide projects through planning, development, launch, stabilization, debrief facilitation and close

  
  


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  Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured

  
  


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  Investigate ways to improve existing processes and fix pain points through automation, streamlining, and program delivery

  
  


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  Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business

  
  


• Support on the creation of quarterly business reviews that can accurately capture performance by using SLAs and KPIs

Requirements

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  Minimum of 2-5 years of experience

  
  


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  Require a BS degree in CS, MIS or equivalent

  
  


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  Networking knowledge and good understanding of network requirements for a VoIP deployment

  
  


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  Experience with agile tools - Jira for task delegation and assignment and tracking completion of items

  
  


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  Need to be fluent in Mandarin and English

  
  


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  Flexible and ability to work after hours

  
  


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  Experience working with Leadership in technical/developer/business communities

  
  


• Excellent communication skills

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!