Zippy's Store Manager - #19503344

Zippy's Inc


Date: Dec 26, 2020
City: Honolulu, HI
Contract type: Full time
Zippy's Inc

POSITION DESCRIPTION


POSITION TITLE:


Store Manager


REPORT TO:


Operations Director


STATUS:


Exempt


DATE:


August 2019


LOCATION:


POSITION SUMMARY:


This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company.


ESSENTIAL FUNCTIONS:




  • Accountable for the operating plan of a single, complex unit.




  • Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.




  • Focuses on continuous improvement for in-store processes




  • Hires and onboards talent adequate to meet staffing needs and brand standards




  • Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.




  • Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition.



  • Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company.


  • Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.




  • Identify areas of opportunity using data and develops clearly defined action plans




  • Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.




  • Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and Devops Assistant Managers & Working Supervisors




  • Ensures proper channels and processes are followed for performance issues; motivates and counsels employees to support them in achieving their fullest potential.




  • Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization.




  • Practices community guidelines when communicating with others.




  • Actively participates in hiring and interviewing process.



  • Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.


COMPETENCIES:




  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals..




  • Resourcefulness - Securing and deploying resources effectively and efficiently.




  • Develops Talent - Developing people to meet both their career goals and the organization's goals.




  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences




  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.




  • Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.



  • Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.


QUALIFICATIONS:


Scheduling:




  • Available for work on any day of the week or shift; typically, this position enjoys a five day work week with regular days off



  • Available for work at any store in the chain if transferred to a new store; must have reliable transportation


Physical Ability:




  • Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds



  • Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently


Mental Ability:




  • Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner



  • Strong customer service skills required


Pre-Employment Requirements:




  • Must pass drug screening test




  • Must pass pre-employment physical



  • Must also have passed a TB test within 2 years of start date with skin test


Environmental Conditions:




  • Able to work in temperatures ranging from 0 degrees to 95 degrees



  • Around equipment that generates smoke as a by-product of cooking food


Education:




  • College degree preferred



  • High school education or G.E.D. required


Experience:



  • Food service or managerial experience preferred


Desired Skills:




  • Good communication (oral and written) and listening skills




  • Good interpersonal skills (ability to develop interdependent relationships)




  • Self-development skills (desire and ability to learn)




  • Training/coaching skills (ability to develop competencies in people)




  • Planning skills (ability to set short-term, mid-term and long term goals, measures, activities, and time frames)




  • Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits




  • Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue




  • Team building skills (ability to get team members to work cooperatively and collaboratively)



  • Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements)


Desired Attributes:




  • Self-awareness (willingness to identify areas in need of improvement)




  • Self-directedness (initiative and proactivity)




  • Self-responsibility (accountable for oneself)




  • Action-oriented (exercising initiative to implement, follow-up and follow-through)



  • Willingness to change

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