Zippy's Store Manager - #19503344

Zippy's Inc

Date: Dec 26, 2020
City: Honolulu, HI
Contract type: Full time
Zippy's Inc



Store Manager


Operations Director




August 2019



This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company.


  • Accountable for the operating plan of a single, complex unit.

  • Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.

  • Focuses on continuous improvement for in-store processes

  • Hires and onboards talent adequate to meet staffing needs and brand standards

  • Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.

  • Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition.

  • Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company.

  • Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.

  • Identify areas of opportunity using data and develops clearly defined action plans

  • Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.

  • Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and Devops Assistant Managers & Working Supervisors

  • Ensures proper channels and processes are followed for performance issues; motivates and counsels employees to support them in achieving their fullest potential.

  • Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization.

  • Practices community guidelines when communicating with others.

  • Actively participates in hiring and interviewing process.

  • Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.


  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals..

  • Resourcefulness - Securing and deploying resources effectively and efficiently.

  • Develops Talent - Developing people to meet both their career goals and the organization's goals.

  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

  • Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

  • Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.



  • Available for work on any day of the week or shift; typically, this position enjoys a five day work week with regular days off

  • Available for work at any store in the chain if transferred to a new store; must have reliable transportation

Physical Ability:

  • Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds

  • Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently

Mental Ability:

  • Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner

  • Strong customer service skills required

Pre-Employment Requirements:

  • Must pass drug screening test

  • Must pass pre-employment physical

  • Must also have passed a TB test within 2 years of start date with skin test

Environmental Conditions:

  • Able to work in temperatures ranging from 0 degrees to 95 degrees

  • Around equipment that generates smoke as a by-product of cooking food


  • College degree preferred

  • High school education or G.E.D. required


  • Food service or managerial experience preferred

Desired Skills:

  • Good communication (oral and written) and listening skills

  • Good interpersonal skills (ability to develop interdependent relationships)

  • Self-development skills (desire and ability to learn)

  • Training/coaching skills (ability to develop competencies in people)

  • Planning skills (ability to set short-term, mid-term and long term goals, measures, activities, and time frames)

  • Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits

  • Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue

  • Team building skills (ability to get team members to work cooperatively and collaboratively)

  • Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements)

Desired Attributes:

  • Self-awareness (willingness to identify areas in need of improvement)

  • Self-directedness (initiative and proactivity)

  • Self-responsibility (accountable for oneself)

  • Action-oriented (exercising initiative to implement, follow-up and follow-through)

  • Willingness to change

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