General Manager - #19503397


Date: Dec 26, 2020
City: Columbus, OH
Contract type: Full time


The role of the General Manager is to develop people and build prosperity. The General Manager is the leader in the restaurant, acting as a coach, and providing a restaurant environment that is focused on integrity, honesty and pride. The General Manager provides resources, training and development, and utilizes a systematic and principle-centered management approach to maximize restaurant-operating results, to fulfill the Mission, Vision and Promise. Effective performance for the General Manager is a balance of combined results, utilizing Gold Standard measurements.


  • Is a customer facing manager, with most time spent engaging with customers in the Front of House (not BOH)

  • Models performance standards in all Zones; primary responsibility is to direct and coach, secondary responsibility is to assist.

  • Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes.

  • Effectively controls cash and assets, and ensures adherence to cash handling policies.

  • Engages the local community; builds strong relationships that result in partnerships within the community, win-win opportunities and sales growth.

  • Controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders/buildto/inventory management) and theft during shifts.

  • Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.

  • Completes assigned shift paperwork; opens and/or closes the restaurant with proper administrative procedures.

  • Identifies and removes service barriers; ensures the team delivers all elements of High 5 Service.

  • Provides an exceptional work environment / service atmosphere by treating Associates as respected guests.

  • Is a problem resolver, remains calm when handling guest complaints and follows correct steps.

  • Ensures product quality meets Donatos standards and guest expectations.

  • Properly executes, enforces and manages food safety and sanitation requirements.

  • Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.

  • Seeks out and eliminates potential food safety violations and unsafe practices or conditions.

  • Ensures the Restaurant Management Team completes training required for promotion to the next level.

  • Coaches and counsels the team to achieve restaurant and personal development goals.

  • Assists all management in developing and ensures the Development Roadmap process is utilized by all management team members

  • Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results.

  • Ensures new Associates receive proper training and understand their roles in fulfilling the Mission, Vision and Promise.

  • Acts as a positive influence in the community, creating goodwill in our neighborhoods.

  • Assumes accountability for P & L results.

  • Delegates' responsibility among team members for achieving financial results.

  • Identifies areas of opportunity and implements action plans to achieve cost reductions.

  • Monitors sales volumes and adjusts projections accurately.

  • Conducts Meetings: product rollout, benefits, new restaurant opening, operating systems, etc.

  • Promotes and maintains a Family environment that promotes high, positive energy , encourages learning and offers career development


The following education, experience, knowledge, skills and abilities (KSA's) are required to perform in this role:


  • High School diploma or equivalent. Associate or Bachelor's degree preferred.

  • Internal Candidates must complete required training and development activities within Donatos Training Roadmap, demonstrate ability to impact PFE, SVR and SE standards and effectively utilize Operations Manual.

Work Experience

  • Six months (internal) experience preferred

  • 1 year in similar role for external candidates preferred

Physical Requirements

  • Must be able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.

  • Ability to lift up to 50 pounds.

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