Senior Network Voice Engineer - #19503562


Date: Dec 26, 2020
City: Tempe, AZ
Contract type: Full time

Senior Network Voice Engineer

  • Requisition # 10037817-WD

  • Job Type Day

  • Location Tempe, ARIZONA

  • Date Posted 12/11/2020

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we're 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Major Responsibilities:

  • Perform root cause analysis and provides support and solutions for Cisco and Avaya VOIP related systems.

  • Supports VoIP telephony systems for contact centers and back office business units.

  • Deploy, configure and support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center Infrastructure and other relevant Cisco Products for Call Centers and Collaboration.

  • The working environment includes mix of cisco and avaya VOIP telephony:20,000 Cisco/Avaya phones, 800 agents, and over 350 remote sites connected with SIP over MPLS circuits.


  • Expert experience in Cisco technologies such as UCCE VoIP Systems, Cisco routing and switching

  • Seven (7) or more years of experience supporting, troubleshooting, and developing Cisco Communications and networking technologies in many of the following:

  • Cisco Unified Communications Manager/Call Manager

  • Cisco UCCE servers (data servers, call servers, voice portal servers, reporting servers, publishers, subscribers, etc.)

  • Cisco Unity/Unity Connection

  • Cisco Presence - Jabber and IM

  • Experienced with performing root cause analysis, risk identification, and risk mitigation

  • Work with UCCE vendors and fellow IT team members implementing various projects such as enhancements and upgrades to the UCCE environment, rolling out new sites

  • Support, implement, and troubleshoot voice issues

  • Monitor and troubleshoot WAN / LAN infrastructure technologies with various monitoring applications such as Splunk, SolarWinds, prognosis or similar applications to spot performance issues and resolve problems

  • Maintain documentation of all CUCM network infrastructure components and technologies

  • Support company's video collaboration Cisco Telepresence environment

  • Implementation of call routing, QoS, device pools, codec configurations, signaling protocols, dial-peers, dial plans and partition management

  • Expert experience with protocols & technologies such as: H323, SIP, RTP, PRI, MGCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, VOIP, POE, etc. Ability to support Cisco routers and switches running Cisco IOS, Catalyst IOS and Nexus IOS

  • Experience in Windows environment including Windows 2008/2012/2016 Servers and Red Hat Linux servers environments.

  • Knowledge of word, excel, Microsoft project, Visio, SharePoint and other documentation applications

  • Experienced with ticketing and asset management such as Service Now or similar software

  • Experience with Cisco UCS, VMWare physical & virtual infrastructures

  • Experience with Avaya session manager, SBC, systems manager, communications manager, Aura, Avaya AES, Avaya AEP, Verint, CMS, VDN, Vector & Variables programming, adjunct routing, Avaya media Gateways G650, G450, Avaya VOIP phones

  • Review and design system configurations and voice requirements for NICE Recording system for Call Manager and IPC deployments

  • ATT/Verizon IP Flex and IPTollFree experience necessary.

Experience and Requirements:

  • 7-10 years IT network engineering support experience (Tier II, Tier III, network infrastructure implementation and maintenance)

  • CCNP certification or higher required, specialization in Voice or Collaboration

  • Seven or more years of experience managing enterprise VoIP and Unified Communications systems required

  • Bachelor's degree in Computer Science, Engineering, or related discipline preferred; equivalent experience acceptable

  • Must possess strong analytical and problem-solving skills and be organized

  • Should have a team-oriented attitude, solid interpersonal skills and be self-driven

  • Experience working with multiple departments and managing multiple tasks concurrently

  • Strong verbal and written communication skills, must be able to read and comprehend monitoring reports

  • Be able to manage projects independently.

  • Ability to work weekends and/or off hours as necessary to meet clients' needs

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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