Proposal Admin Associate - Proposal Admin - #19503563
American Electic Power
NOTE: This position will support operations in Kentucky Power. Reporting location is flexible and will be determined based on current reporting or home location of the selected candidate.
Under supervision, compose, prepare, review and/or process pole attachment documents. Working knowledge of company and/or department work procedures. Has frequent contact with other departments and external customers.
Essential Job Functions:
Under supervision compose, prepare, review and/or process joint use documents working knowledge; assure completeness, accuracy and compliance with company and governmental requirements. Maintain records and files of these documents/reports in accordance with standard operating procedures as outlined in agreements. Compile backup and reports from records and request information from internal and external customers, as required.
Major responsibilities: under moderate supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others; establish and maintain filing and record keeping systems; answer customer and follow up on routine inquiries as required; maintain confidentiality of company matters and data as required.
Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers in person, by telephone or by written or electronic means; works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested.
Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service. Answer all customer inquiries timely and accurately, complete proposals within allotted time frames, and follow up on routine issues as required.
- Problem solving and initiative: shows good judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments; reviews, initiates and recommends corrective actions or improvements to administrative practices; informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues.