Operations - Technical Recruiter - #19503673


Date: Dec 26, 2020
City: Columbia, MO
Contract type: Full time

Hi there!

We're looking for a Technical Recruiter to join our growing team at Zapier to focus on Engineering, Product, and Design roles. Want to help grow the team behind a product that is democratizing automation? Then keep reading!

  • Our Commitment to Applicants

  • Culture and Values at Zapier

  • Zapier Guide to Remote Work

  • Zapier Code of Conduct

  • Diversity and Inclusivity at Zapier

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You have at least two years of experience recruiting technical roles at a software and/or technology company. You have experience evaluating candidates for a variety of technical roles. You enjoy the challenge of finding exceptional talent for hard-to-fill Software Engineering, Security, and Site Reliability roles. Bonus points if you have experience hiring technical leadership positions!

You're a trusted partner in talent. You are an advocate for creativity and out-of-the-box thinking to drive the best decisions with your hiring managers. You advise interview teams on the best approach to fill their positions and create/manage a process that delights candidates and empowers hiring decisions.

You are a champion for diversity hiring & inclusive interview practices. At Zapier, we think that hiring and fostering a diverse team is just the right thing to do. A successful Technical Recruiter will create and deliver on D&I initiatives set by the business and the Recruiting team.

You're comfortable driving. You prefer to own your work streams and enjoy working in autonomy to progress towards your goals.

You provide an incredible candidate experience. You sweat the small stuff but keep the big picture in mind. You know that a job search is a challenging task and prioritize providing a more human experience for everyone that interacts with Zapier during a hiring process.

You have deep experience with Applicant Tracking Systems or CRM systems. Here at Zapier, we use Greenhouse and Gem. If you've not used these tools, you should feel comfortable researching them and pushing buttons to see what happens.

You are data-driven. You track pipeline health to balance your priorities and set hiring manager expectations.

You are resourceful. You're willing to research questions, talent, and companies to find the answers and great people to recruit.

You are persistently helpful. No matter if it is diversity outreach or screening of applicants, you are an unstoppably helpful member for our operations team, to both the hiring managers and candidates.

Things You Will Do

Zapier is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Identify talented candidates. You'll experiment by yourself or by working in tandem with hiring managers to reach out efficiently to potential candidates.

  • Emphasize diversity and inclusivity. You'll look for traditional and non-traditional methods to increase the likelihood we can bring new perspectives to the team.

  • Find or create new sources of talent. LinkedIn might be a great tool, but you'll always look for new and unique ways to source talented folks.

  • Screen candidates. You'll serve as the filter of the top of the funnel to maximize the hiring team's time and focus on interviewing the best candidates.

  • Successfully juggle a variety of roles at once. At any given time you could be working on filling 5-10 (or more at times) open roles.

  • Assist with developing job posts, hiring plans, and rubrics. You'll work with the hiring manager to tighten up job descriptions, screening rubrics, and manage the hiring process along the way.

  • Iterate on candidate feedback. You'll smooth rough edges in the hiring process by iterating on feedback from candidates or other signals.

  • Nurture relationships with individuals and groups. You'll help build personal relationships through introductions, references, or by facilitating participation with community groups.

  • Develop a diverse pipeline for all current and future roles.

  • Travel of 5% - 10% for company retreats which rotate to various cities throughout North America (these are currently on hold due to COVID-19)

  • As a part of Zapier's all-hands philosophy, help customers via support to ensure they have the best experience possible.

About Zapier

For the past nine years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

We believe that with the right tools, you can have big impact with less hassle.

We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

The Whole Package

Location: North or South America


  • Competitive salary (we don't use remote as an excuse to pay less)

  • Great healthcare + dental + vision coverage*

  • Retirement plan with 4% company match*

  • Profit-sharing

  • 2 annual company retreats to awesome places

  • 14 weeks paid leave for new parents of biological or adopted children

  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.

  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

  • While we take care of our international folks as best we can, currently healthcare and retirement plans are only available to UK, Canada, and US-based employees.

How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

The Interview Process

We're totally remote which means we can move fast! We use Zoom for video calls at each step and Calendly to schedule with our teams and Google Docs to give you an idea of how we collaborate and make remote feel connected. We know our process isn't easy nor short. We like to move as fast as you can but don't hesitate to slow us down to get all of your questions answered along the way. We are incredibly transparent with anything you need to know, just ask, you can't bug us!


Application - No resumes, no bias. We get right to the role with relevant questions about your experience that matter the most without knowing much about you personally.

Job Fit - This is your first call with the hiring manager. The manager will take a deeper dive into your experience. This call will primarily focus on more behavioral-based questions as it relates to the role. (60 mins)

Skills Assessment - Every position at Zapier has a skills assessment. Our primary form of communication is written (mostly in Slack). This stage will cover your written skills while we get to see how you solve problems, make decisions, and communicate. The assessment is sent to you via Greenhouse (our ATS) and you send it back through a link provided in an email for the team to review. (~1 hour to complete on average)

Skills Interview - This is a live (via Zoom and Google Docs) skills-based interview with members of the Recruiting team. We will simulate a quick recruiting cycle over the course of the call. We'll provide a job description for you to review and give you an opportunity to ask questions so you know who to source. We'll then step out for 10 minutes while you find a few great profiles for us to discuss why you chose them. After some sourcing we'll ask you to review some candidate applications for that role and let us know who you like and why. Last, we'll cover some job offer scenarios and how you would help your candidates towards their decision. (75 mins)

Director Interview - You'll have a 45-minute conversation with our Director of Recruiting, JT Haskell. JT will walk through any outstanding questions from the team, plus learn more about how you identify and work through any obstacles in the hiring process. You'll have quite a bit of time to ask him questions as well.

Values Interview - Zapier is a values-driven culture. This interview is with Jenny, our CFO & Head of Operations, and one Zapien outside the department you are interviewing with. They will questions that provide insight for us as to your match with our values.

Reference Check - We used a tool called SkillSurvey to uncover areas where you shine & where we can help you grow and develop.

Well, that's it! If all goes well and you like us too, let's figure out your start date!

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

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