Business Banking Area Manager, Charlotte, NC - #19503747

JPMorgan Chase & Co.

Date: Dec 26, 2020
City: Charlotte, NC
Contract type: Full time
JPMorgan Chase & Co.

As an Area Manager, you'll lead a team of Business Relationship Managers (BRMs) in developing new business and deepening existing relationships to position Chase as the primary bank for our clients.

Responsibilities (in order of importance):

  • Provide leadership, management, support, direction, and guidance to a team of BRMs within a territory in developing new deposit, cash management, and credit business while focusing on relationship-building, client experience, and risk management

  • Manage performance of individual team members, holding all BRMs accountable for achieving business priorities with a focus on client experience and risk management

  • Manage the area's revenue and profitability and monitor adherence to credit quality, regulatory requirements, and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or escalate issues in a timely manner

  • Coach and develop team on all aspects of managing a portfolio, including relationship management, prospecting, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing, and developing customized solutions; help team identify solutions to complex challenges

  • Hold BRMs accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs

  • Build collaborative relationships with partners across lines of business - Chase Wealth Management, Home Lending, Branch Teams, Commercial Bank, and Private Bank - to foster a One Chase, client-centric environment

  • Actively recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment

  • Represent bank in a community leadership capacity such as Chamber of Commerce and local non-profit boards


  • Seven or more years of experience in a business banking relationship management role or related business lending experience; direct in-person contact required

  • Bachelor's degree in Finance or related field or equivalent work experience strongly preferred

  • Prior experience in managing a relationship development team preferred

  • Expert knowledge of deposit and cash management products and services

  • Expert knowledge of business credit underwriting with commercial credit training preferred

  • Strong communication skills with individuals at all levels, internally and externally

  • Ability to analyze reports, metrics, and other data to identify trends, issues, and opportunities

  • Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes

  • Ability to balance needs of clients with associated risks and interests of the firm

  • Consistently use a disciplined process to manage time; use time strategically to balance long-term and day-to-day demands of management role

  • Ability to lead proactively through change

  • Strong current business network; viewed as a leader in community organizations with demonstrated business acumen

  • Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

  • Ability to travel occasionally for key business and leadership meetings and training

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