ITSPEC (CUSTSPT) (Title 32) - #19503762

Department of Defense

Date: Dec 26, 2020
City: Rapid City, SD
Contract type: Full time
Department of Defense

  • Duties




This National Guard position is for an IT SPECIALIST (CUSTSPT), Position Description Number NGD0269000 and is part of the JFHQ - CIO. This is a Title 32, Dual-Status position.


  • All members of the South Dakota Army National Guard

Learn more about this agency


As an IT SPECIALIST (CUSTSPT), GS-2210-7/9, you will:

This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems. Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

2210 Information Technology Management

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  • Requirements



Conditions of Employment

  • National Guard Membership is required.

  • Males born after 31 December 1959 must be registered for Selective Service.

  • Federal employment suitability as determined by a background investigation.

  • May be required to successfully complete a probationary period.

  • Participation in direct deposit is mandatory.


NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted service position that requires membership in a compatible military assignment in the National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.

COMPATIBLE MILITARY ASSIGNMENT: Selected individual must be assigned to a compatible military position in the following MOS/AOC within 90 days of effective date of hire: Officer: 25, 53. Warrant Officer: 254A, 255A, 255N, 255S. Enlisted: 25. Military grade inversion within the full-time work force is not permitted. The military grade of the full time supervisor must equal or exceed the military grade of personnel supervised.

GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.


For GS-7: Must have at least 12 months experience in the KSAs listed below. Experience, education, or training in translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow.

For GS-9: Must have at least 24 months experience in the KSAs listed below. Experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Knowledge, Skill, and Abilities (KSAs): Applicants are strongly encouraged to submit a separate sheet(s) addressing the Knowledge, Skills and Abilities (KSAs) and how they relate to work experience, education or training.

  • Knowledge of customer service and support principles and methods.

  • Skill to apply troubleshooting and data analysis methods to resolve operating problems.

  • Skill to give needed guidance or training to customers to prevent problem recurrences.

Statement of Difference: The incumbent selected will meet the experience and educational requirements for entry at the GS-07 level for a IT Specialist (CUSTSPT), GS-2210-9, Position Description (PD) # NGD0269000. A locally developed Individual Development Plan (IDP) will be established for the incumbent. This plan will be designed to provide the individual selected with the opportunity to gain the formal and on-the-job training; allowing the individual to gain the required knowledge, experience, and skills required for promotion to the full operating level of the IT Specialist (CUSTSPT), GS-2210-9.


Substitution of Education for Specialized Experience -

  • At the GS-7 level, one full year of graduate level education or superior academic achievement.

  • At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

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