Lottery Customer Service Specialist - #19503816

International Gaming Technology Inc.


Date: Dec 26, 2020
City: Madison, WI
Contract type: Full time
International Gaming Technology Inc.

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.


Responsibilities


Overview


Lottery Customer Service Specialist


Under the general supervision of the Telemarketing Supervisor within the Retailer Management Section, this position is responsible for providing services to assist over 3700 retailers and non-profit organizations in the sale of instant, pull-tab, and lotto products.


Responsibilities


The position is responisible for the following: Calling established accounts for weekly ticket orders. Answering lottery hotline calls from retailers. Selling instant scratch games based on historical data and current sales trends. Work requires emphasis on increasing ticket sales, communicating important information about all Lottery products and promotions while providing exceptional customer service and problem resolution.


TIME %


50% Performance of Telemarketing Activities


20% Provision of Retailer Services


25% Coordinate and Direct Ticket Ordering and Delivery Activities


5% Program Administration


Knowledge, Skills and Abilities


1.Knowledge of business practices and customer service principles and techniques appropriate to program objectives.


2.Ability to exercise sound judgement and discretion in developing, applying, and interpreting state and agency policies and procedures.


3.Ability to develop and maintain effective working relationships with staff within the division, in other departments, and a wide variety of customers.


4.Team building and participation skills.


5.Effective written and oral communication skills with both internal and external customers.


6.Skilled in the use of Microsoft Office Products (Excel, Word, PowerPoint)


7.Possess time management skills.


Qualifications


Minimum Education:



  • High School Diploma

  • Associates Degree preferred.


Years of Experience:



  • 2 years of work experience preferably in a customer service role


Other



  • Proficiency in Microsoft Office Applications

  • Professional phone etiquette


Keys to Success



  • Building collaborative relationships

  • Decision making

  • Drive results

  • Foster innovation

  • Personal energy

  • Self-leadership


LI-MM1


In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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