Supv, Network Maintenance - Springfield, IL - #19503945

Comcast


Date: Dec 26, 2020
City: Springfield, IL
Contract type: Full time
Comcast

Business Unit:


Job Summary:


Responsible for supervising and coordinating the daily activities of the


Network Maintenance Technicians who perform tasks in the same function.


Sets priorities for the team, assigns tasks, and checks work


performance at regular intervals. Establishes and implements


procedures, performance standards, and best practices. Develops and


trains staff. Resolves customer inquiries in an organized and timely


fashion.


Employees at all levels are expect to:



  • Understand our Operating Principles; make them the guidelines for how


you do your job



  • Own the customer experience - think and act in ways that put our


customers first, give them seamless digital options at every touchpoint,


and make them promoters of our products and services



  • Know your stuff - be enthusiastic learners, users and advocates of our


game-changing technology, products and services, especially our digital


tools and experiences



  • Win as a team - make big things happen by working together and being


open to new ideas



  • Be an active part of the Net Promoter System - a way of working that


brings more employee and customer feedback into the company - by joining


huddles, making call backs and helping us elevate opportunities to do


better for our customers



  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


communities


Core Responsibilities:



  • Selects and provides training and direction to Network Maintenance


Technicians on all maintenance activities, proper work methods, quality


standards, and equipment.



  • Supervises the daily schedule and delegates responsibilities.

  • Monitors work production and quality, ensuring that all repairs meet


required specifications and that all safety and Company procedures are


followed.



  • Reviews FCC technical requirement and maintains records accordingly.


Performs all FCC-related field testing; maintains network at or better


than design specifications.



  • Enforces performance standards and guidelines for Field Operations.


Implements/monitors ongoing work safety programs in compliance with OSHA


standards.



  • Coordinates and participates in work performance reviews along with


providing ongoing open communication with the team.



  • Analyzes operations and performances to assure operational


efficiencies through productivity, quality control, customer


satisfaction, and trouble calls on installs.



  • Coordinates vehicle preventative and corrective maintenance.

  • Resolves customer complaints in a timely and professional manner.

  • Orders supplies and equipment and keeps accurate records.

  • Consistent exercise of independent judgment and discretion in matters


of significance.



  • Works within manufacturer's rated weight capacity for all equipment,


including but not limited to ladders and aerial lifts.



  • Regular, consistent and punctual attendance. Must be able to work


nights and weekends, variable schedule(s) as necessary.



  • Other duties and responsibilities as assigned.


Job Specification:



  • Associates Degree or Equivalent

  • -

  • Generally requires 4-7 years related experience


Comcast is an EOE/Veterans/Disabled/LGBT employer

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