Supv, Network Maintenance - Springfield, IL - #19503945


Date: Dec 26, 2020
City: Springfield, IL
Contract type: Full time

Business Unit:

Job Summary:

Responsible for supervising and coordinating the daily activities of the

Network Maintenance Technicians who perform tasks in the same function.

Sets priorities for the team, assigns tasks, and checks work

performance at regular intervals. Establishes and implements

procedures, performance standards, and best practices. Develops and

trains staff. Resolves customer inquiries in an organized and timely


Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience - think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff - be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team - make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System - a way of working that

brings more employee and customer feedback into the company - by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


Core Responsibilities:

  • Selects and provides training and direction to Network Maintenance

Technicians on all maintenance activities, proper work methods, quality

standards, and equipment.

  • Supervises the daily schedule and delegates responsibilities.

  • Monitors work production and quality, ensuring that all repairs meet

required specifications and that all safety and Company procedures are


  • Reviews FCC technical requirement and maintains records accordingly.

Performs all FCC-related field testing; maintains network at or better

than design specifications.

  • Enforces performance standards and guidelines for Field Operations.

Implements/monitors ongoing work safety programs in compliance with OSHA


  • Coordinates and participates in work performance reviews along with

providing ongoing open communication with the team.

  • Analyzes operations and performances to assure operational

efficiencies through productivity, quality control, customer

satisfaction, and trouble calls on installs.

  • Coordinates vehicle preventative and corrective maintenance.

  • Resolves customer complaints in a timely and professional manner.

  • Orders supplies and equipment and keeps accurate records.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Works within manufacturer's rated weight capacity for all equipment,

including but not limited to ladders and aerial lifts.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Associates Degree or Equivalent

  • -

  • Generally requires 4-7 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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