Wholesale Payments - Sr. Product Manager - Executive Director - #19528251
JPMorgan Chase & Co.
About J.P. Morgan Merchant Services
Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
About the Team
Within Merchant Services, the newly formed Integrated Payments Product Group (IPPG) is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, IPPG's innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.
About the Position
The IPPG team is seeking a talented, ambitious, and experienced product manager to lead the overall strategy and development of Commerce Enabler, a new J.P. Morgan optimization services engine that will play a foundational role in our overall commerce strategy. Commerce Enabler will provide a diverse array of value-add services to J.P. Morgan clients that will help them grow and better manage their businesses. Example optimization services may include lending, netting, aggregation, pay type conversion, fees and FX offered within digital wallets and commerce platforms. Commerce Enabler will leverage a microservice architecture and APIs to deliver powerful and configurable client integrations that drive customer satisfaction and retention. Key to success is to bring existing JP Morgan products into a configurable solution for our clients in a value added fashion.
The Commerce Enabler Product Manager will be responsible for driving the vision, roadmap and overall direction of the product and related initiatives. The position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and brand mandate implications across multiple upstream and downstream teams and systems. The ideal candidate will have deep domain expertise in global payments and experience in banking, treasury and/or FinTech. A delivery-focused mindset with strong agile planning and communications skills are critical to success in this role.
§ Work closely with cross functional partners and clients to understand merchant / client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
§ Establish thought leadership and 1-3 strategic vision for commerce enabler
§ Define new product features, working collaboratively with business and engineering teams across Wholesale Payments to ensure a unified product landscape
§ Develop product roadmaps, business cases and other artifacts necessary to drive support for new product initiatives
§ Execute 'Ready to Launch/Sell' plan for new products and enhancements within the Region and ensure execution of post-implementation activities to monitor product performance and clients' utilization of product features.
§ Manage day-to-day priorities in relation to the product by working closely with functional partners and by providing expert support to front, middle and back office.
§ Create clear product epics and requirements that are easily understood by business and engineering partners and then validate delivery against those requirements, owning the work from start to finish
§ Represent the voice of the customer as a part of an agile development methodology
§ Own and manage a product backlog, with accountability for clearly expressing all backlog items, user stories and acceptance criteria to best achieve product strategy
§ Work with Technology teams to define estimates for development work
§ Develop product requirements, user personas, customer journeys and support technology development throughout the delivery lifecycle
§ Build effective relationships with key Product, Technology, Operations, Sales and functional leads while being able to effectively challenge them to move projects forward
§ Create and evolve internal and client facing materials
§ Educate internal and external stakeholders on capabilities
§ Bachelor's degree required / MBA preferred
§ Minimum of 7 years of experience in product management and development
§ Expertise in payments - acquiring/acceptance/payment processing and/or digital payments, wallets experience preferred
§ Banking experience will be added advantage
§ Team player and capable of building relationships with key business partners
§ Ability to work in a matrix organization and learn quickly
§ Deep understanding of product development lifecycle and deployment of new payment solutions
§ Talent for communication of complex business topics
§ General business strategy acumen
§ Ability to provide clear and succinct verbal updates to colleagues and senior executives
§ Ability to structure executive presentations with minimal input