Trauma Program Coordinator RN (Full-Time) - #19528330

St. Charles Health System

Date: Feb 22, 2021
City: Bend, OR
Contract type: Full time
St. Charles Health System



TITLE: Trauma Program Coordinator-RN

REPORTS TO POSITION: Trauma Program Manager – Bend/Redmond

DEPARTMENT: Emergency Department

DATE LAST REVIEWED: February 3, 2021

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The St. Charles Trauma Program offers extensive coverage from the Columbia River Gorge, east to Idaho and down into parts of Northern California. Our hospitals are affiliated with AirLink for emergency transportation. We serve nearly 1,000 trauma patients annually – around a quarter of which are pediatric. Services include definitive trauma care for severely injured patients with 24/7 support from the AirLink Critical Care Transport helicopter and fixed-wing airplane, as well as ground ambulance service.

POSITION OVERVIEW: Manages coordination of trauma patients across the continuum of care; ensuring the achievement of quality and cost outcomes for trauma patients. Partners with physician, hospital administration, other department managers, patient/family, and nursing staff in implementing and documenting the plan of care for trauma patients, while serving as a guide for caregivers on the patient's team. Attends to continuity in relationships within the healing health care philosophy and facilitates patient control over health care decisions and advocates for the patient, as outcomes of care are patient driven.

Serves as the primary contact for the St. Charles Health System Trauma Registry when interacting with customers. Responsible for clinical data registry activities including case finding, abstracting and coding of clinical data in accordance with State, Federal, The Joint Commission (TJC), American College of Surgeons (ACS) and other Registry guidelines & requirements. Responsible for preparing and submitting hospital and patient data to the State and National Trauma Registries.

Coordinates and instructs courses and other education opportunities related to trauma and disaster for the Trauma Programs. Maintains standards and regulatory protocols relevant to trauma and disaster for St. Charles Health System - Coordinates monitoring and assisting trauma patients in getting appropriate care and use of better resources for care. Manages events and activities associated with the State of Oregon Trauma Center survey and designation process. This position will not directly manage other caregivers, except as required when providing coverage for department leadership and within the scope of their RN licensure.

This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.


Maintains and disseminates trauma plans of care that are current, standardized for the industry and evidence-based. Maintains trauma statistics and records as required by the State of Oregon

Partners with physicians and other trauma program staff to improve patient care processes, and participates in QA committees and performance improvement activities

Develops and updates relevant work instructions, forms, standards of care, and pathways, specific to trauma case management

Coordinates collaborative processes amongst the various nursing units and ancillary departments in an effort to facilitate care of the trauma patient. Monitors and ensures key staff maintain certifications relevant to trauma care

Manages an appropriate length of stay and the effective use and access to resources both in the acute care setting and community

Is responsible for the timely and accurate export of clinical data for State, Federal or other regulatory and accreditation programs

Performs case-finding and evaluates exclusion and inclusion criteria for trauma case review and process improvement

Establishes systems working with clinical departments, as well as referring facilities to retrieve and review clinical data for abstraction

Coordinates, obtains and verifies clinical information and data to support clinical quality performance measurement and improvement

Compiles, collates and distributes accurate, complete, and easily interpreted monthly, quarterly and yearly reports

Exports clinical data for State, Federal or other regulatory and accreditation programs. This includes but is not limited to: trauma data to the Oregon State Trauma Registry (as required by Oregon Law), and the National Trauma Data Bank

Assists with coordination of program-related activities, meetings and conferences as necessary for accreditation, performance improvement and service line support

Serves as representative and contact of the trauma registry section when collaborating with physicians, clinicians, and patients including attendance at meetings

Understands the Trauma Registry's role in the overall hospital structure as pertains to accreditations such as The Joint Commission, American College of Surgeons and the State of Oregon.

Maintains ongoing knowledge base regarding changes in abstracting and accreditation standards as it pertains to the Trauma Registry

Facilitates ongoing trauma educational opportunities, including assisting with the coordination of ATLS courses for area providers, assist with the coordination/instruction of TNCC courses for area RN's, and provides opportunities for case review by trauma program nursing staff

Attends relevant conferences and participates in continuing education opportunities that ensure the maintenance of a knowledge base that contributes to up-to-date, evidence-based standards of care, protocols and clinical practices

Coordinates activities in preparation for the Oregon State Trauma Site Survey in an effort to maintain Level II or Level IV State of Oregon trauma designation

Participates and is a member of relevant boards and committees which may include: Area Trauma Advisory Board (ATAB), State Trauma Advisory Board (STAB), Regional health Preparedness (RHPP), ED, Trauma & Critical Care Committee, Trauma Management Committee, East Cascades EMS (ECEMS) Council, Transfusion Committee , and ED Provider and Staff Meetings

Serves as an active member of the Safe Kids Coalition of Central Oregon and/or other community outreach groups aimed at trauma prevention and child safety, such as Trauma Nurses Talk Tough

Partners with other SCHS disaster staff, as well as all outside agencies in the delivery of disaster drills and coordination of disasters response activities. Participates in local, regional and state trauma and disaster boards as appropriate

Provides backup for department leadership and resource for nursing on an as-needed basis

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.

Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient's care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.

Provides and maintains a safe environment for caregivers, patients and guests

Documents all patient care with proficiency in compliance with hospital policies, procedures and regulatory agencies.

Calculates dosages and administers medications accurately in accordance with St. Charles Health System policies and procedures for medication administration.

Develops cultural competence and provides appropriate care to patients and family members who belong to diverse cultural backgrounds

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required: Bachelor's Nursing

Preferred: N/A


Required: Current Oregon RN license

AHA Basic Life Support for Healthcare Provider certification.



Code Grey certification within 90 days of hire

Preferred: N/A


Required: 3 years experience as an emergency trauma nurse in a Level I, II or III trauma center

Preferred: Previous experience as a trauma coordinator


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.




Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS

Ability to effectively interact with all levels within SCHS and external customers/clients/potential employees

Strong team working and collaborative skills

Ability to multi-task and work independently

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

Ability to multi-task and work independently

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office

Position Specific:

Understanding and ability to operate in an Incident Command System and Critical Incident Debriefing


Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.

Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.

Rarely (10%): Climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.

Exposure to Elemental Factors

Rarely (10%): Wet/slippery area, chemical solution.

Never (0%): Heat, cold, noise, dust, vibration, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:


Caregiver Type:



First Shift (United States of America)

Is Exempt Position?


Job Family:


Compensation (min.):

38.71/ Hour

Compensation (mid):

49.26/ Hour

Compensation (max):

59.81/ Hour

Scheduled Days of the Week:


Shift Start & End Time:


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