Guest Services Agent - #19528533

Four Seasons Hotels Inc

Date: Feb 23, 2021
City: Vail, CO
Contract type: Full time
Four Seasons Hotels Inc

Four Seasons Hotels & Resorts, Employer of Choice

"The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same." – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine's "100 Best Companies to Work For," a recognition earned since the survey's inception in 1998.

Four Seasons Resort and Residences Vail

Located in the heart of Vail Village, the Resort offers 121 spacious, well-appointed guest rooms and suites; an award winning full-service spa; a renowned mountain steakhouse, Flame; and a lively food and cocktail hotspot, The Remedy.

Four Seasons Resort and Residences Vail has received the industry's most sought-after accolades, including Forbes Four-Star rating for the Resort.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

Guest Services Agent; Full Time Seasonal

Welcome and register resort guests, explains accommodations and confirms method of payment. Checks guest out of the hotel, prepares and explains the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs. They will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. They will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints. This position will assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. This position will also be responsible for assuring that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

This position may also be responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Guest Services Agent Preferred Skills: Previous front desk/resort/Concierge experience preferred, experience with Opera/Concierge Smart preferred, and knowledge of MS Office, Knowledge of Vail and the surrounding area. Ability to communicate in Spanish and/ or Portuguese is a plus.

A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays. Must be fluent in English and possess legal work authorization in the United States.

Comprehensive Benefits

  • Wage is $22.39/hour

  • Winter Season Lifestyle Benefit, which can be used towards one of the following: Merchant Ski Pass, ECO Transit Bus Pass, Parking Pass, or Fitness Membership

  • 401k participation with company matching program

  • Complimentary stays at Four Seasons worldwide, subject to availability

  • Meal Stipend

Learn more about what it is like to work at Four Seasons, visit us:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

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