Mobile Expert - #19528728
"At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.(ApplicantAccommodation@t-mobile.com or call 1-844-873-9500)
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc)."
Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are dedicated to T-Mobile! They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They're experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
What you'll do in your role.
Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from outstanding accessories to groundbreaking (IOT) devices.Guide your customers through their purchasing experience thoughtful questions, insightful answers and sharing your expertise.Approaching service and sales needs with perseverance, integrity and compassion.Supports team initiatives and creates an inclusive environment.
Consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, one-stop environment.Successfully identify and handoff small business leads.
The experience you'll bring.
Hardworking customer advocate with the desire to be yourself when connecting and having fun with our customers.Desire to join the dynamic T-Mobile store team.Competitive drive and confidence to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.Effective at balancing customer experience and performance goals.6 months of customer service and/or sales experience, Retail environment preferred.
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:
Driven base pay plus commissionBenefits for part-time and full-time associatesMedical, dental and vision benefitsMatching 401(k)Generous paid time-off programsPhone service discountsEducation reimbursementSerious growth potential for your career!
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!