Customer Care Consultant - #19528970

Job Summary:

Our Customer Care Consultant is a high performer in customer facing roles that require them to build relationships through a consultative process to meet the needs of the customer.

Responsibilities:

What you'll do:

• Receive calls and makes outbound calls to assist customers with their membership inquiries


• Be able to handle all customer issues – One Call resolution


• Focus on quality service


• Manage your inbound and outbound calls effectively


• Build and set aggressive goals and surpass them


• Thrive with the support of your teammates

What it takes to be successful:

• Someone who lives our values


• Someone who wants to make a big impact on customers AND be part of a winning team


• Prior experience working directly in customer oriented service roles


• A desire to develop, grow and adapt to a changing environment


• Prior call center experience is preferred but not required

Department:

9343 Customer Care

Time Type:

Full time