Customer Care Consultant - #19528970

LegalShield


Date: Feb 23, 2021
City: Duncan, OK
Contract type: Full time
LegalShield

Job Summary:


Our Customer Care Consultant is a high performer in customer facing roles that require them to build relationships through a consultative process to meet the needs of the customer.


Responsibilities:


What you'll do:



  • Receive calls and makes outbound calls to assist customers with their membership inquiries

  • Be able to handle all customer issues – One Call resolution

  • Focus on quality service

  • Manage your inbound and outbound calls effectively

  • Build and set aggressive goals and surpass them

  • Thrive with the support of your teammates


What it takes to be successful:



  • Someone who lives our values

  • Someone who wants to make a big impact on customers AND be part of a winning team

  • Prior experience working directly in customer oriented service roles

  • A desire to develop, grow and adapt to a changing environment

  • Prior call center experience is preferred but not required


Department:


9343 Customer Care


Time Type:


Full time

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