Office Assistant I (PCN 07-N21036) - #19529009

State of Alaska

Date: Feb 23, 2021
City: Juneau, AK
Contract type: Full time
State of Alaska



The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for Long-Term Non-Permanent Office Assistant I located in Juneau!

 The position is in the General Government Unit (GGU) at a range 8.



 What you will be doing:

 This Office Assistant I assists with the administrative duties of the front desk.  This includes a range of activities such as answering the phone and directing callers, distributing division mail, filing, and other front desk support for the director's office. If you enjoy working on diverse and challenging projects and want to be part of a friendly work atmosphere and have a desire to learn we are anxious to meet you.


 This Office Assistant I position plays an important role in ensuring the division is able to accomplish its mission by supporting division staff and outside customers.


 Our organization, mission, and culture: 

 The Division of Employment and Training Services Administration Unit conducts a variety of services for division staff. Current leadership is extremely knowledgeable and is committed to ensuring the success of all team members; an efficient and successful delivery of the work product is important but cultivating a fun and friendly work environment is just as important.


The Administration Unit within the Division of Employment and Training Services is an outstanding place to work because of its friendly environment and the dedication of its employees to their mission of employment and training services.  We are looking for a teammate who shares these values!



 Where you will be working:

 This position is located in the Juneau in the Department of Labor and Workforce Development building at 1111 W 8th St, Juneau, AK 99801. The Department of Labor and Workforce Development building sits along the Gastineau Channel with quick access to the Juneau Sea-walk, Taku Whale Statue, and Overstreet Park; this location has ample parking and sits next to numerous other state agencies as well as at the foot of the Douglas Bridge.


 This position is part of a friendly and dedicated administration team and offers a wealth of knowledge and insight into common State of Alaska practices and policies.


 Who we are looking for: 

 To be successful in the position a candidate will need the following core competencies:


  • Customer Service: Interacts with recipients of services (internal or external customers) in a way that provides accurate, timely, and effective information and service in a courteous and professional manner.

  • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 

  • Self-Management: effectively prioritizes and completes tasks in order to deliver desired outcomes within allotted time frames.

  • Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.



  • Frequent Interaction With Others: applies a strong 'people orientation' rather than a task orientation to comfortably deal with multiple interruptions on a continual basis, always maintaining a friendly interface with others.



If this sounds like your skill set, please submit an application through Workplace Alaska!




Please make sure to thoroughly document how you possess these competencies in your application and answers. Your complete application, including your answers to the supplemental questions, will be used to determine if you are selected for an interview.

High school diploma or G.E.D.;


Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);


A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.




 This recruitment is open to Alaska Residents only.  Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.  



Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.



A cover letter IS NOT REQUIRED to be considered for this position. Instead, applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.  


  • A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

  • A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.



You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page.


Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.



 If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.



 Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.



 If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.


Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.



 If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.



 This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.



 Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at



 The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.


 Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:


 For applicant password assistance please visit: specific information in reference to the position please contact the hiring manager:

Erika Klawonn

Administrative Officer II


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