Lead Business Partner, Novartis Business Services - #19529065

Novartis Pharmaceuticals


Date: Feb 23, 2021
City: East Hanover, NJ
Contract type: Full time
Novartis Pharmaceuticals

The Lead Business Partner (LBP) will be the single point of contact to Novartis business units (our internal clients / accounts) within the US and Canada for CONEXTS, one of 6 global functions within Novartis Business Services (NBS). CONEXTS enables our colleagues in accounts across Novartis with over 300 services ranging from business consulting to advanced analytics to creative agency services. This unparalleled breadth creates countless opportunities for the LBP to craft solutions to meet the strategic needs of their assigned accounts.


As an LBP, you will have the goal of influencing the future direction of function, an industry-leading, $250MM+ internal global center of excellence in operations, analytics, and consulting to internal clients at Novartis. Your ability to quickly gain a strategic view of your assigned accounts, impact the account's business outcomes with the right combinations of services and solutions, and build an enviable network of colleagues within Novartis will be a key for our success in North America. Moreover, as a leader within a 3000+ person strong CONEXTS team, you will be a catalyst in our function's creating more meaningful innovation for our accounts, focused talent development, and significant cost savings to reinvest into developing and commercializing new therapies.


Your Responsibilities:


Your responsibilities include, but are not limited to:


Developing and deploying the strategy to grow the CONEXTS footprint in accounts, working alongside leaders in CONEXTS global delivery teams and elsewhere in Novartis.


Establishing consultative business partner relationships with senior leaders, and owns client relationships across assigned accounts


Identifying opportunities to drive increased adoption of CONEXTS services and support the scoping of potential work to meet account needs


Ensuring effective delivery of services, acting as Single Point of Contact to help resolve delivery or relationship issues


Representing the views of the client in how CONEXTS shapes its priorities and strategies


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What you'll bring to the role:


BS / BA in relevant field, e.g., business, life sciences


10+ years of experience in Life Science and/or pharmaceutical area combined. Experience with other companies or consulting firms working with life sciences clientele.


5+ years in account management in relevant functional areas (e.g., analytics, consulting, operations) with top line accountability


Expertise in managing remote relationships (on-shore/off-shore capability delivery) with both team members and client partners


Strong communication and negotiation skills and experience in working with senior level stakeholders in a matrix organization.


Desirable Requirements:


Advanced degree (e.g., MS, MBA, PhD) in a related field, e.g., business, life sciences


Experience in AGILE, design thinking, Lean Six Sigma and with a global shared services team


You'll receive:



  • Novartis benefits day 1! This great package includes generous paid time off and holidays, as well as a 401K Match and entry into our Retirement program after 1 year of service.


Why Consider Novartis?


750 million. That's how many lives our products touched in 2018. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?


We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.


We are Novartis. Join us and help us reimagine medicine.

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