Supplier Development & Performance Management (SD&PM) Field Specialist - #19529245

Merck & Co., Inc.

Date: Feb 23, 2021
City: De Soto, KS
Contract type: Full time
Merck & Co., Inc.

Job Description

Our Sourcing team partner with the business to ensure efficient acquisition of goods and services that enables the commercialization of our medicines, vaccines and Animal Health products. We collaborate internationally and are grouped into center-led categories and regional operating teams.

Position Description:

Responsible for serving as a primary point of contact for high risk and escalated suppliers for our Company's sites. Will function within one of five categories (i.e. non-sterile primary packaging, secondary packaging, sterile primary packaging, product contact components, or raw materials). Will provide cross-category support to support surges in workload.

Responsible for implementing procedures and best practices supporting our Company's Supplier Development & Performance Management (SD&PM) organization, under the direction of the Supplier Development & Performance Management (SD&PM) Director.

The incumbent will exercise leadership in monitoring and maintaining supplier compliance with worldwide regulatory requirements, current Good Manufacturing Practices (cGMPs), Our Manufacturing Division Human Health Quality Manual, Animal Health Quality Manual, Quality Management Systems (QMS), and pertinent legal and/or business contract requirements.

Key responsibilities include:

  • Leading supplier deviation investigations, upskilling suppliers for Quality, Compliance and Regulatory improvements, and interfacing with our Company's sites.

  • The incumbent will Assist the SD&PM Director in driving completion of Supplier Improvement Plans with suppliers and interfacing with our Company's site Operations, Quality, Planning, Global Procurement and Global Technology Operations colleagues.

  • The incumbent will possess Analytical, Scientific, Technical, Manufacturing, and/or Quality experience to effectively administer and control Quality and Technical programs and projects needed to manage suppliers, under the direction of the SD&PM Director / Associate Director.

Primary Roles include, but are not limited to:

  • Travels up to 50% of the time, to and from supplier sites and our Company's sites within the region.

  • Serves as a primary point of contact to our Company's sites and suppliers in the region.

  • Assigned to either the Non-sterile Primary Packaging, Sterile Primary Packaging, Secondary Packaging, Product Contact, or Raw Materials categories, but will provide cross-over support to all categories, as needed.

  • Responsible for coordination, oversight and communication on matters related to the regulatory or ISO status with the suppliers.

  • Must understand worldwide regulatory requirements and current Good Manufacturing Practices.

  • Acts as a liaison between suppliers and internal our Company's site personnel.

  • Travels to and from supplier locations to resolve Manufacturing, Quality, Technical and supply issues and investigations, as well as facilitates overall Quality improvements to proactively prevent supplier issues.

  • Utilizes enhanced problem-solving skills to determine true root cause and development of irreversible corrective actions.

  • Develops and executes Supplier Improvement Plans (SIPs) for Constant Care suppliers and supports SIPs for Critical Care suppliers. Coordinates, communicates and oversees general technical matters pertaining to suppliers, including understanding and optimizing component / material usage and upskilling suppliers to provide improved materials and services.

  • Provides efficient and effective solutions and Corrective Actions / Preventative Actions (CAPAs) to suppliers and / or site issue resolution, including Deviation Management, response to supplier audit issues, and customer complaints.

  • Provides supplier investigation ownership using tools such as the Supplier Escalation Report (SER) and communicates results in weekly Tier meetings.

  • Provides support to suppliers and our Company's sites to improve supply On-Time / In-Full (OTIF) metrics and issues.

  • Provides technical inputs, review, and execution of Quality Agreements. Tracks and monitors supplier operational and quality performance.

  • Escalates issues to the SD&PM Performance Management Director and site personnel.

  • Assists in development and delivery of supplier metrics and scorecards.

  • Participates in periodic business review meetings with suppliers.

  • Works at a our company's site and provides SD&PM support to the our Company's site.

Position Qualifications:

Education Minimum Requirement:

  • Undergraduate degree in Engineering, Science or Business

Required Experience and Skills:

  • Minimum of 5 years of experience in Quality, Technical, Operations, or related Business Operations working with products or processes

Preferred Experience and Skills:

  • Possesses the following:

  • Demonstrated Quality, Technical and/or Manufacturing experience in the areas of chemical, pharmaceutical, animal health and/or vaccine manufacturing, packaging, or supplier management

  • Experience conducting technical investigations

  • Demonstrated problem-solving skills

  • Knowledge and application of our Company's Leadership Behaviors

  • Ability to develop and/or improve commercial relationships

  • Ability to work within a matrix organization and leverage expertise from other Company functions and departments

  • Proven self-starter

  • Work experience and knowledge of the Animal Health business, if supporting the Animal Health division

  • Knowledge of global compliance requirements for Human Health and Animal Health, technical writing, data management, collection, and analysis

  • Our Company's Sigma Black Belt and/or Green Belt certification

  • Excellent interpersonal, inclusion, and communication skills

  • Appreciates and respects diversity, cultures and norms

  • Facilitates business negotiations in a professional manner

  • Works independently with all levels of the organization, and has demonstrated the following skills:

  • Rapid / disciplined decisions

  • Acts with courage and candor

  • Drives results

  • Escalation of issues and/or concerns to management, as appropriate

  • Ability to Prioritize, Align and Simplify

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.





In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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We are an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


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