Supplier Development & Performance Management (SD&PM) Field Specialist - #19529245
Merck & Co., Inc.
Our Sourcing team partner with the business to ensure efficient acquisition of goods and services that enables the commercialization of our medicines, vaccines and Animal Health products. We collaborate internationally and are grouped into center-led categories and regional operating teams.
Responsible for serving as a primary point of contact for high risk and escalated suppliers for our Company's sites. Will function within one of five categories (i.e. non-sterile primary packaging, secondary packaging, sterile primary packaging, product contact components, or raw materials). Will provide cross-category support to support surges in workload.
Responsible for implementing procedures and best practices supporting our Company's Supplier Development & Performance Management (SD&PM) organization, under the direction of the Supplier Development & Performance Management (SD&PM) Director.
The incumbent will exercise leadership in monitoring and maintaining supplier compliance with worldwide regulatory requirements, current Good Manufacturing Practices (cGMPs), Our Manufacturing Division Human Health Quality Manual, Animal Health Quality Manual, Quality Management Systems (QMS), and pertinent legal and/or business contract requirements.
Key responsibilities include:
Leading supplier deviation investigations, upskilling suppliers for Quality, Compliance and Regulatory improvements, and interfacing with our Company's sites.
The incumbent will Assist the SD&PM Director in driving completion of Supplier Improvement Plans with suppliers and interfacing with our Company's site Operations, Quality, Planning, Global Procurement and Global Technology Operations colleagues.
- The incumbent will possess Analytical, Scientific, Technical, Manufacturing, and/or Quality experience to effectively administer and control Quality and Technical programs and projects needed to manage suppliers, under the direction of the SD&PM Director / Associate Director.
Primary Roles include, but are not limited to:
Travels up to 50% of the time, to and from supplier sites and our Company's sites within the region.
Serves as a primary point of contact to our Company's sites and suppliers in the region.
Assigned to either the Non-sterile Primary Packaging, Sterile Primary Packaging, Secondary Packaging, Product Contact, or Raw Materials categories, but will provide cross-over support to all categories, as needed.
Responsible for coordination, oversight and communication on matters related to the regulatory or ISO status with the suppliers.
Must understand worldwide regulatory requirements and current Good Manufacturing Practices.
Acts as a liaison between suppliers and internal our Company's site personnel.
Travels to and from supplier locations to resolve Manufacturing, Quality, Technical and supply issues and investigations, as well as facilitates overall Quality improvements to proactively prevent supplier issues.
Utilizes enhanced problem-solving skills to determine true root cause and development of irreversible corrective actions.
Develops and executes Supplier Improvement Plans (SIPs) for Constant Care suppliers and supports SIPs for Critical Care suppliers. Coordinates, communicates and oversees general technical matters pertaining to suppliers, including understanding and optimizing component / material usage and upskilling suppliers to provide improved materials and services.
Provides efficient and effective solutions and Corrective Actions / Preventative Actions (CAPAs) to suppliers and / or site issue resolution, including Deviation Management, response to supplier audit issues, and customer complaints.
Provides supplier investigation ownership using tools such as the Supplier Escalation Report (SER) and communicates results in weekly Tier meetings.
Provides support to suppliers and our Company's sites to improve supply On-Time / In-Full (OTIF) metrics and issues.
Provides technical inputs, review, and execution of Quality Agreements. Tracks and monitors supplier operational and quality performance.
Escalates issues to the SD&PM Performance Management Director and site personnel.
Assists in development and delivery of supplier metrics and scorecards.
Participates in periodic business review meetings with suppliers.
- Works at a our company's site and provides SD&PM support to the our Company's site.
Education Minimum Requirement:
- Undergraduate degree in Engineering, Science or Business
Required Experience and Skills:
- Minimum of 5 years of experience in Quality, Technical, Operations, or related Business Operations working with products or processes
Preferred Experience and Skills:
- Possesses the following:
Demonstrated Quality, Technical and/or Manufacturing experience in the areas of chemical, pharmaceutical, animal health and/or vaccine manufacturing, packaging, or supplier management
Experience conducting technical investigations
Demonstrated problem-solving skills
Knowledge and application of our Company's Leadership Behaviors
Ability to develop and/or improve commercial relationships
Ability to work within a matrix organization and leverage expertise from other Company functions and departments
Work experience and knowledge of the Animal Health business, if supporting the Animal Health division
Knowledge of global compliance requirements for Human Health and Animal Health, technical writing, data management, collection, and analysis
Our Company's Sigma Black Belt and/or Green Belt certification
Excellent interpersonal, inclusion, and communication skills
Appreciates and respects diversity, cultures and norms
Facilitates business negotiations in a professional manner
- Works independently with all levels of the organization, and has demonstrated the following skills:
Rapid / disciplined decisions
Acts with courage and candor
Escalation of issues and/or concerns to management, as appropriate
- Ability to Prioritize, Align and Simplify
Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are …
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
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