402-CARE Rep - #19529379

Lehigh Valley Hospital & Health


Date: Feb 23, 2021
City: Allentown, PA
Contract type: Full time
Lehigh Valley Hospital & Health

Job Summary: Serves as a primary liaison between consumers and the contact center programs in conjunction with LVHN. With the aid of call center resources and a computerized database responds to; incoming calls, Live Chat, Email, fax, mail, walk-ins and website inquires. Provides call center functions in connection with the provision of health information, physician and service referrals, IDX scheduling, outbound marketing programs, and participation in 402-CARE projects at other LVHN locations, and any other network initiatives. The 402-CARE Representative must be able to multitask and work in a fast paced environment. Minimum Requirements: High School Diploma or equivalent. # Five years experience in working with the public in a health or#related setting. Proficient Computer Skills. Must be able to multi task. Preferred Qualifications: Bachelors Degree Customer Service Experience in Healthcare or sales Epic Training Special Skills Licensure and Certifications:


Job Summary: Serves as a primary liaison between consumers and the contact center programs in conjunction with LVHN. With the aid of call center resources and a computerized database responds to; incoming calls, Live Chat, Email, fax, mail, walk-ins and website inquires. Provides call center functions in connection with the provision of health information, physician and service referrals, IDX scheduling, outbound marketing programs, and participation in 402-CARE projects at other LVHN locations, and any other network initiatives. The 402-CARE Representative must be able to multitask and work in a fast paced environment.


Minimum Requirements: High School Diploma or equivalent.


Five years experience in working with the public in a health or related setting.


Proficient Computer Skills. Must be able to multi task.


Preferred Qualifications: Bachelors Degree


Customer Service Experience in Healthcare or sales


Epic Training Special Skills


Licensure and Certifications:

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