HVAC Warranty Technician - #19529475

Horizon Services


Date: Feb 23, 2021
City: Wilmington, DE
Contract type: Full time
Horizon Services

Warranty Technician


An ideal Quality Assurance Warranty technician performs maintenance and services repairs on heating, ventilating and air conditioning systems. Installs new units or replacement parts for existing customers that are covered under Horizon Service's Warranty Program. Has knowledge of the field's commonly-used concepts, practices and procedures and may be required to use said knowledge to collect and provide prompt accurate data used to measure and monitor the quality of work performed in the field. Performs a variety of tasks. Works under general supervision.


We are looking for someone to work out of our Wilmington, DE location.


JOB DUTIES


Ensure customer satisfaction


Troubleshoot and diagnose problems with HVAC equipment


Repair HVAC equipment


Effectively communicate with customers and office staff


Promptly and accurately complete all required paperwork


Perform maintenance on HVAC equipment


Quality inspections of job site


Initiative to train and develop using the company provided resources


Keep manager informed of new developments, changes or customer concerns


Other tasks (administrative or other) per process or as defined by the area manager


Replace or repair parts that are covered under Horizon Services Warranty program.


Requirements:


Must have excellent customer service experience, 5+ years working in residential HVAC.


Requirements



  • Pre-employment drug screening and background check required

  • Completed HVAC certification

  • EPA 608 required

  • Must apply online

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