Remote Customer Service Representative, Montgomery, Alabama - #19543289

General Dynamics


Date: Apr 5, 2021
City: Auburn, MA
Contract type: Full time
General Dynamics

Responsibilities for this Position


Location: Any Location / Remote


Full Part/Time: Full time


Job Req: RQ80917


Type of Requisition:


Pipeline


Clearance Level Must Currently Possess:


None


Clearance Level Must Be Able to Obtain:


None


Public Trust/Other Required:


Other


Job Family:


SCA


Job Description:


General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of help desk professionals. Employees in this role will serve as the first point of contact for IAE customer seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA).


As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues.


REQUIRED QUALIFICATIONS



  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers

  • Places outbound customer service or customer satisfaction calls, as required by client

  • Completes call guides; gathers and verifies required information

  • Attends telephone skills and program information training sessions; adheres to established levels of service

  • Adheres to established customer service and documentation standards within required time frames

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation


Basic Qualifications



  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Access to 10 Mbps of downloadspeedand 1 Mbps of uploadspeedof dedicatedinternetbandwidth

  • Louisiana residency within a 60 mile radius of our Bossier City facility


Preferred Qualifications



  • 1 or more years of experience working in a contact center or help desk environment


Work environment



  • M-F, 7 AM to 7 PM EST


U S Citizenship is required - Must be able to obtain and maintain a government security clearance .


The likely hourly rate for this position is between $10.27 - $17.05, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:


40


Travel Required:


None


T elecommuting Options:


Telecommuting Not Allowed


Work Location:


Any Location / Remote


Additional Work Locations:


Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. \n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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