Technical Support Technician, Mid - #19543491

Booz Allen Hamilton Inc.


Date: Apr 5, 2021
City: Washington, DC
Contract type: Full time
Booz Allen Hamilton Inc.

Technical Support Technician, Mid


Key Role:


Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply advanced consulting and extensive technical expertise. Develop innovative solutions to complex problems. Work without considerable direction while mentoring or supervising team members. This position is located in Washington, DC.


Basic Qualifications:



  • Experience in troubleshooting software and hardware issues directly with customers

  • Knowledge of a variety of databases, networks, and environments

  • Ability to work in a rotating shift environment

  • TS/SCI clearance

  • HS diploma or GED


Additional Qualifications:



  • Experience with VoIP solutions, including Cisco, Avaya, and Microsoft

  • Experience with working in IC and DoD communities

  • Possession of excellent verbal and written communication skills

  • Possession of excellent customer service, problem-solving, and interpersonal skills

  • BA or BS degree

  • Security + Certification


Clearance:


Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.


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