Client Engagement Manager - #19543543

The O'Connor Group

Date: Apr 6, 2021
City: Malvern, PA
Contract type: Full time
The O'Connor Group

Company Description

Working as an extension of its team, The O’Connor Group provides complete customized solutions in Recruiting Operations and HR Outsourcing services to enable our clients to find top talent to join their team. 

Job Description

The Client Engagement Manager is responsible for the management of assigned client relationships. The person assists the internal client team, coordinating strategy, client engagement, project management, and creative resources to deliver optimum results for the agency and the client. This position may manage Client Engagement Coordinators. 

  • Manage client relationships and projects, delivering value to the client and benefit to the agency 

  • Develop and implement marketing plans/programs aligned with client objectives and budgets 

  • Oversee and assist in the development of Client Engagement Plans and brand plans at clearly determined intervals 

  • Oversee the development of work orders, creative briefs, status reports, and other written materials and ensure that they are prepared according to company processes  

  • Participate in client presentations and meetings 

  • Demonstrate business acumen skills by accurately forecasting workflow, anticipating financial impacts, assuring prompt and accurate billing and understanding the interaction of agency and client business goals 

  • Demonstrate strategic relationship management skills by owning the day-to-day client relationship, probing to uncover client needs, fully understanding client performance drivers and gains loyalty by consistently delivering value 

  • Demonstrate strategic planning and critical thinking skills by anticipating client needs, consistently monitoring for challenges, and proactively leveraging agency resources to deliver breakthrough solutions 

  • Demonstrate strategic execution and implementation skills by translating client plans into on time and within budget solutions in a manner consistent with the stated goals and strategies of the project 

  • Demonstrate market knowledge with a thorough understanding of regulatory/legal requirements, clients’ customer base, and industry media channels  

  • Demonstrate leadership and teamwork by setting clear direction, resolving conflicts productively, and expressing ideas clearly and concisely and ensuring that the client engagement team is clearly communicating client objectives to creative, project, and strategic staff so that they are clearly understood  


  • BA/BS degree  

  • 4+ years of experience in a client management role at an advertising/digital agency; healthcare experience required

  • Solid understanding of the marketing communications mix (ads, mail, collateral, interactive, etc.) and its’ uses 

  • Superior presentation, communication, and interpersonal skills 

  • Proactive, self-motivated, well organized, a team player 

  • Good judgment, and good decision-making and problem-solving skills 

  • Proficient in Word, PowerPoint, and Excel  

  • Ability to travel to client meetings and trade shows 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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