Client Engagement Manager - #19543543
The O'Connor Group
Working as an extension of its team, The O’Connor Group provides complete customized solutions in Recruiting Operations and HR Outsourcing services to enable our clients to find top talent to join their team.
The Client Engagement Manager is responsible for the management of assigned client relationships. The person assists the internal client team, coordinating strategy, client engagement, project management, and creative resources to deliver optimum results for the agency and the client. This position may manage Client Engagement Coordinators.
Manage client relationships and projects, delivering value to the client and benefit to the agency
Develop and implement marketing plans/programs aligned with client objectives and budgets
Oversee and assist in the development of Client Engagement Plans and brand plans at clearly determined intervals
Oversee the development of work orders, creative briefs, status reports, and other written materials and ensure that they are prepared according to company processes
Participate in client presentations and meetings
Demonstrate business acumen skills by accurately forecasting workflow, anticipating financial impacts, assuring prompt and accurate billing and understanding the interaction of agency and client business goals
Demonstrate strategic relationship management skills by owning the day-to-day client relationship, probing to uncover client needs, fully understanding client performance drivers and gains loyalty by consistently delivering value
Demonstrate strategic planning and critical thinking skills by anticipating client needs, consistently monitoring for challenges, and proactively leveraging agency resources to deliver breakthrough solutions
Demonstrate strategic execution and implementation skills by translating client plans into on time and within budget solutions in a manner consistent with the stated goals and strategies of the project
Demonstrate market knowledge with a thorough understanding of regulatory/legal requirements, clients’ customer base, and industry media channels
Demonstrate leadership and teamwork by setting clear direction, resolving conflicts productively, and expressing ideas clearly and concisely and ensuring that the client engagement team is clearly communicating client objectives to creative, project, and strategic staff so that they are clearly understood
4+ years of experience in a client management role at an advertising/digital agency; healthcare experience required
Solid understanding of the marketing communications mix (ads, mail, collateral, interactive, etc.) and its’ uses
Superior presentation, communication, and interpersonal skills
Proactive, self-motivated, well organized, a team player
Good judgment, and good decision-making and problem-solving skills
Proficient in Word, PowerPoint, and Excel
Ability to travel to client meetings and trade shows
All your information will be kept confidential according to EEO guidelines.