Coach, Virtual Retail Sales - #19543577
Coach, Virtual Retail Sales will coach, motivate and inspire their team members to achieve and exceed performance results. Coaches lead a team of Mobile Experts to amaze and astound customers, providing coaching and development of sales skills, customer interaction skills, and execution skills. As leaders, Coaches demonstrate strong interpersonal, time management, and multi-tasking skills. They have the ability to quickly adapt to change and model a positive, can-do attitude of sales and service. Coaches develop their team of Mobile Experts to reach career and organizational goals. They are responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and achieving results.
At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GED
2-4 Years: Sales Management Experience Of A Team Of 5+Business Acumen: Competency In Strategic Thinking, And Results FocusSales Management: Accountable For Team Performance To Sales Expectations.Change Leadership: Competency In Change, Innovation And Inspirational LeadershipCustomer Oriented: Strong Customer Focus, OrientationDeveloping Talent: Continuous Coaching And Development Of Sales Staff
Meet and exceed sales objectives for team performance and individual performance of assigned Mobile Experts by providing positive feedback, coaching and support.Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics to create long lasting customer relationships.Provide meaningful career and professional development for assigned Mobile Experts, in partnership with leadership development staff; Coach and develop Mobile Experts, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities on the sales floor and being a trusted resource for experts through in-the-game coaching.Effectively use recognition, coaching, training, and other tools to lead Coaches and Mobile Experts and inspire world-class performance and employee retention.
Equal Employment Opportunity
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.