Associate Executive Director - #19543799

LifeWell Senior Living

Date: Apr 6, 2021
City: Santa Fe, NM
Contract type: Full time
LifeWell Senior Living

POSITION SUMMARY: The Associate Executive Director works closely with the Executive Director to help lead their community to financial, regulatory, and operational success. Their role is integral to ensuring that staff members are excited about where they work and what they do, and that the community is a place that residents are proud to call home. The Associate Executive Director is responsible for the efficient operations and assisting the Executive Director with overall management and direction of the day-to-day functions of their Community in accordance with property policies and procedures, current standards, guidelines, and regulations.

  1. Position Responsibilities

  • Assist the Executive Director with directing the overall management and control of the activities and programs of the Community, its residents, its employees, and financial assets.

  • Familiar with and responsible for implementing the Community's compliance with corporate policies and procedures, as well as all laws, regulations, and legal requirements governing the operation of the property. Ensures that all policies governing the property are carried out and closely monitored.

  • Assist in assuring implementation of all operating and financial controls required under company policy. Assist in supervising maintenance of financial records, including billing, payroll, accounts payable and accounts receivables.

  • Promote the property in a positive manner and effectively communicate the organization's values to residents, visitors, co-workers and the community.

  • Provide resident-care services defined by company standards and state regulations.

  • Plans, organizes, develops and directs the overall operation of the Connections and Assisted Living Neighborhoods in accordance with federal, state, and local laws and LifeWell Senior Living regulations and guidelines.

  • Demonstrates competence and leads programming to ensure that programming is scheduled and conducted in a way that reflects the resident's capabilities and interests with daily involvement from the care team.

  • Facilitates and monitors the care plans to ensure completion of tasks including activities of daily living and engagement in daily programming.

  • Designs schedules and facilitates the Connections Program ensuring a variety of dementia appropriate activities.

  • Schedules all Resident Care associates, Lead Care associates and partners with Health and Wellness Director in scheduling Medication Care associates.

  • Assist in reviewing and developing a plan of correction for deficiencies noted during survey inspections.

  • Interpret the property's policies and procedures for employees, residents, family members, visitors, government agencies, etc. as necessary.

  • Assist in consulting with department managers concerning the operation of their departments to assist in eliminating/ correcting problem areas and/or improvement of service.

  • Provide coverage of Department Manager job duties during their absence either through delegation or personal completion of duties.

  • Proficient at conducting tours, meeting with the medical community at large, doing new-resident paperwork.

  • Assist in ensuring workplace safety including, but not limited to, active Safety Committee, adherence to all OSHA requirements, proper safety training for all employees, Injury and Illness Prevention Plan, Hazard Communications Plan, Exposure Control Plan and management of workers' compensation injuries.

  • Ensures residents are able to attend activities and programs including community programs and arranging for transportation.

  • Assist in recruitment and selection of staff. The recruitment and selection efforts should focus on qualified candidates with interest in the care and management of seniors and individuals with mild cognitive impairment or dementia. All employees must be able and willing to provide an exceptional level of customer service.

  • Complete all hours of state mandated continuing education yearly, and ensure management team complies with their continuing education program requirements.

  • Assist in ensuring that the new hire orientation for employees of the Community is conducted at minimum, monthly.

  • Assist in ensuring that all staff meetings are conducted at minimum, monthly.

  • Assist in ensuring employees are completing their Online Learning/Training classes and any other required training in a timely manner.

  • Assist in the document of disciplinary action, as necessary.

  • Assist in ensuring that employee appreciation events are happening regularly and consistently and that staff members are rewarded for positive performance.

  1. General Duties

  • Respond to resident concerns and complaints in a professional and caring manner. Elevate issues to your supervisor when appropriate.

  • Demonstrate knowledge of each resident as an individual.

  • Understand and ensure compliance with all Federal and state regulations concerning the department.

  • Assist in leading daily "Stand-Up" meetings to communicate key issues within the Community.

  • Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.

  • Demonstrate knowledge of infection control, i.e., adequate hand-washing, blood borne pathogens procedures, universal precautions, etc.

  • Use Universal Precautions and follow established policies concerning exposure to blood/body fluids.

  • Report occupational exposure to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the property's policies and procedures governing accidents and incidents.

  • Communicates effectively and displays tact and friendliness when dealing with residents, families, visitors, co-workers, and supervisors.

  • Support a positive and professional environment in the Community by adhering to guidelines in the employee handbook including dress code, time off requests and employee breaks.

  • Attends scheduled in-services and trainings; be dependable and reliable according to attendance and punctuality standards.

  • Maintain all required certifications/licensures and training as required by state law and company policy.

  • Demonstrate flexibility in work schedule as evidenced by working holidays, evenings, weekends and additional shifts when necessary to ensure adequate coverage within the department.

  • Performs other duties consistent with the position as assigned by the Executive Director.

  1. Community Involvement

  • Encourage teamwork through cooperative interactions with co-workers and other departments.

  • Aid in community marketing effort through demonstrated proficiency and willingness to conduct community tours and participation in all required marketing events.

  • Ensure positive/friendly interactions with all potential residents, family members and referral sources.


  • Bachelor's Degree highly preferred, or equivalent experience

  • Hospitality and or senior living experience preferred

  • Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)

  • Able to operate standard office equipment, including fax machine, copier, telephone, etc.

  • Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care

  • Able to work with seniors and patiently interact with cognitively impaired individuals

  • Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects.

  • Able to process information and apply common sense understanding to follow and carry out written or oral instructions.

  • Able to analyze, solve and respond to problems or concerns.

  • Able to count and perform moderately complex math problems, read and understand budgets and other financial reports/statements

  • Able to read, write and speak the English language and to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families

  • Able to explain ideas and communicate complex ideas to a wide audience (employees, residents, family members, governmental agencies, public, etc) both in writing and verbally

  • Must be highly motivated and able to work independently

  • Able to obtain and maintain valid first aid certification

  • Able to obtain and maintain valid Food Handler's certification, as needed

  • Be mobile and able to perform the physical requirements of the job. Good physical health, verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment

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