Financial Services Insurance Operations Manager - #19543921
A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Use data and insights to inform conclusions and support decision-making.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firm's code of ethics and business conduct.
Our Operations consultants help clients realize competitive advantage from operations. This high performing team translates business strategy into effective operations to drive both growth and profitability. Specific areas of focus include, service operations, and product innovation and development.
Minimum Degree Required:
Minimum Years of Experience:
APICS CSCP, APICS CPIM, ISM CPSM, ISM CSM, or ISC CPSD
Demonstrates extensive abilities and/or a proven record of success in operations management including operationalizing business strategies and transforming the value chain functions from product development through supply chain, manufacturing, distribution and product service / support.
Demonstrates extensive abilities and/or a proven record of success in Operations Strategy and Transformation, or Service Operations, is preferred.
Demonstrates extensive abilities and/or a proven record of success in contributing to the development of a business vision and managing complex business initiatives through the assessment, design and implementation of Operational improvements, including people, process and technology changes including:
Building solid and collaborative relationships with team members, fostering a productive teamwork environment, and leveraging diverse views to encourage innovation and help develop and grow team members throughout the course of every engagement by providing timely meaningful written and verbal feedback;
Delivering significant business results that reflects strategic and creative thinking, problem solving, individual initiative and the following abilities;
Identifying and addressing client needs;
Building, maintaining, and utilizing networks of client relationships;
Managing and conducting quantitative and qualitative benchmarking and primary and secondary analyses of large and complex operational and financial data;
Communicating effectively in written and oral formats to various situations and audiences;
Managing resource requirements, project workflow, budgets and status updates; and,
- Developing thought leadership and innovating Operational consulting approaches and offerings.
Demonstrates extensive abilities and/or a proven record of success working with or implementing operations focused technology that support the following processes including Network optimization, demand planning/forecasting, sourcing/ e-sourcing, maintenance, enterprise asset management, materials management, preferred.
Demonstrates extensive abilities and/or a proven record of success in analytics, modeling and business case development using Excel and other tools to support diagnosis/analysis of specific issues related to Operations (e.g. modeling end to end supply chain costs, inventory analysis).