Service Response Manager - University of Hartford - #19543991

Aramark Corporation


Date: Apr 7, 2021
City: West Hartford, CT
Contract type: Full time
Aramark Corporation

Overview


Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.


Description



  • Policy and Procedures -Maintains the department's policy and procedure manual. And ensures staff performance remains compliant with said procedures

  • Employee Relations- Maintains schedules and time records in accordance to hospital policy. Responsible for hiring, training and evaluating staff performance. Appropriate supportive documentation is maintained and filed appropriately. Direct supervisory responsibility for resource center and administrative staff.

  • Customer Service- Establishes and Maintains positive relationships with patients, visitors and other employees. Ensures Resource Center Associates interacts professionally, courteously and appropriately with patients, visitors and CCMC Directors, managers and staff. Responsible for providing service recovery in response to customer complaints and "emergency requests" and creates action plans identifying corrective actions.

  • Performance Improvement/Quality Assurance- Develops mechanisms for monitoring department day to day performance of the resource center as well as for measuring success of new initiatives. Process information and generate reports on a prescheduled or as needed basis.

  • Communication Equipment. – Maintains inventory for communication devises required to support hospital operations. E. Pagers, Nextel Radios, Cell phones.

  • Executes Aramark financial related tasks using Aramark's Global Field Financial system

  • Executes initial report processing for Account General Manager to review and approve

  • Functions as the liaison between the local support services team and the client's Finance Department

  • Ensures Hospital inter-department expense transfers are tracked accurately and submitted timely

  • Hospital Emergency Operations Committee- Participates on CCMC's HEOP committee. Responsible for developing and implementing Communication initiatives to address needs identified by the HEOP committee.

  • Fiscal Responsibility- Responsible for managing to established budgets and for variance reporting on a monthly basis.

  • Software maintenance.- Maintains Both the ISIS-PRO and SDC intellidesk computer systems.

  • Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

  • Maintains compliance with Aramark/CCMC's standards of operation, client and within Aramark/CCMC'S Business Conduct Policy.

  • Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended.

  • Demonstrate the necessary age-specific and cultural competencies in all treatment and contact with patients/families as outlined in the employee's CCMC Age-specific and Cultural Competencies document.

  • Espouse CCMC's Core Competencies and Organizational Values in all customer interactions.

  • Directly Supervises Resource Center and Administrative staff

  • Indirectly supervises Environmental Services and Facility Staff via ISIS-Pro.

  • Maintains constant communication with Facilities, Environmental Services and Food Services management representatives


Qualifications



  • Directly Supervises Resource Center and Administrative staff

  • Indirectly supervises Environmental Services and Facility Staff via ISIS-Pro.

  • Maintains constant communication with Facilities, Environmental Services and Food Services management representatives

  • High school diploma or GED required, Associates degree or administrative certificate preferred, with 1 to 3 years supervisory experience

  • Strong working knowledge of Microsoft Windows operating system. Intermediate to Advanced skills in Microsoft Word and Excel; basic database management experience (Microsoft Access).

  • License and/or certification required

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume