Business Analyst - #19544234

CVS Health

Date: Apr 8, 2021
City: Phoenix, AZ
Contract type: Full time
CVS Health

Job Description

In Aetna Medicaid IT (a CVS Health company), this position supports the Care Management (CM) team, responsible for a portfolio of Clinical systems, supporting more than 15 state Medicaid plans. As a Business Analyst on an Agile team your primary focus is to derive solution requirements on our Dynamo Care Management system to meet business needs for both enhancements and new implementations. In this versatile DevOps role your skillset will also allow you to support the team as needed with business analysis, story writing and close collaboration with Product Owners to understand the User Experience and determine effective technology solutions. Team success will be measured by delivery of business-prioritized quality work on time and within budget

Additional responsibilities will include:

  • Understand the Care Management business process and how best to develop technical solutions to meet business needs

  • Deliver with an understanding of the user experience and required business outcomes

  • Independently analyze system design to help evaluate cost-effective solutions

  • Assist business partners with User Acceptance Testing

  • Assists with implementation of systems into production

  • Use a variety of analysis tools and techniques to lead business users through solution design. Tools include workflow modeling, SIPOC, swim lane diagrams, personas, use cases, data mapping and crosswalks

  • Champion the adoption of Agile best-practice and work closely with the team and product owners to focus on the User Experience

Key Attributes

  • Knowledge of software design and development best-practice

  • Attitude and desire to learn and perform in multiple team roles

  • Very strong verbal and written communication skills

  • Comfortable interacting and presenting to business and IT teams in both business and technical terms

  • Strong work ethic and sense of urgency

  • Comfortable in a frequently changing, deadline-oriented business environment

  • Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement

  • Proficient with Visio and other business analysis tools

Required Qualifications

  • 3+ years' experience in business analysis, or an equivalent combination of education and work experience.

  • Expertise in workflow modeling and requirements elicitation

  • Understanding of the systems development life cycle (SDLC)

  • Experience with Development/Agile support software packages such as Team City, Rally, Clarity, Jira, Rational

  • Understanding of software governance standards

  • Intermediate to advanced skills in Microsoft Word, Outlook, Excel and PowerPoint

Preferred Qualifications

  • Experience working in the Health Insurance industry

  • Experience working with Care Management processes and tools

  • Experience working in a compliance-driven Medicaid or Medicare organization


  • Bachelor's degree in Computer Science or a related discipline preferred

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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