Front Office Manager - #19544461
Q Hotels Management
Laplace hotel is looking for a Front Office Manager
Must have 2-5 years' hotel experience.
Previous Marriott - Fosse and leadership experience preferred.
Must be available to work weekends and evening shifts
REQUIRED SKILLS AND ABILITIES
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to handle cash and credit transactions.
Must possess thorough knowledge of all guest services department operations, and individual job requirements.
Excellent written, verbal, and organizational skills required.
Computer literacy and financial management a must.
Ability to resolve guest, supervisor and employee conflicts.
Able to manage effectively multiple tasks at all times.
ESSENTIAL JOB FUNCTIONS
Responsible for running all day-to-day activities of the Front Desk.
Manage the operational and staffing functions of their shift. Primary focus should be assisting the Front desk associates with check-ins, check-outs, banking out, shift closing, and other general support functions. Maintain and promote Guest Hospitality during shifts at all times. Be able to train or instruct Front Desk Associates on a day-to-day basis when needed.
Stock the Suite shop on a daily basis. Check storage rooms and place orders with vendors before we run out of items.
Administer discipline and counseling when needed. Involve GM in disciplinary situations when required.
Assist Front Desk Associates with Guest problems or complaints.
Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately. Thoroughly complete supervisor's checklist by the end of your shift. Control Front Desk Associates overtime.
Be familiar with day-to-day selling strategy of rooms.
Have knowledge of any and all promotions and/or current programs.
Lead daily Rooms Control operations.
Ensure that all information pertinent to the desk or related areas is passed on to the employees
Train, resolve problems, provide open communication and recommend discipline and or termination when appropriate in consultation with HR department. Train associates, in classroom style or one-on-one to continually develop the staff that directly reports to you.
Responsible for scheduling of the department.
Implement company and brand standards.
Manage the operations of the Front Office (Front Desk, Suite Shop, etc.) to ensure compliance with SOP's and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Perform any other job related duties as assigned.