BDC Service Representative - Nalley Toyota Roswell - #19940701

Nalley Automotive Group


Date: Oct 15, 2021
City: Roswell, GA
Contract type: Full time
Nalley Automotive Group
Overview:

Asbury Automotive is now hiring full-time BDC Service Representatives to join one of the largest automotive retailers in the country!


Previous experience in Customer Service, Hospitality, Retail, Call Center, Receptionist and/or Appointment Setting is a Plus!



Benefits:


Pay and Recognition:


  • Weekly pay

  • Paid holidays & paid time off
  • Paid training


Insurance / Retirement:


  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

  • Up to 8 weeks paid pregnancy leave (disability leave)

  • Health savings
  • Flex spending accounts (tax free)

  • Short-term and Long-term disability plans

  • Life Insurance (Whole Life and Term)

  • 401k with company match


Learning, Tuition Assistance and Career Development:


  • Digital career path tool to assist with career development

  • Continuous training through Asbury's Internal Learning Management System

  • Professional growth and development opportunities


Additional advantages:


  • Employee assistance program

  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives

  • Aggressive Employee referral program with bonus opportunities



Responsibilities and Qualifications:

Our BDC Service Representatives are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.


  • Must be able and willing to receive a high amount of inbound calls

  • Partner with the service department to schedule vehicle service appointments

  • Greet customers and provide information on shuttle schedule if needed

  • Contact and communicate with customers to identify automotive service needs

  • Follow all dealership processes and procedures, high frequency of contact with customers

  • Thorough documentation of all contacts within the customer management system

  • Complete Internet lead management service work plans on a daily basis

  • Answer all calls in a prompt, professional and courteous manner

  • Use scripts to collect all pertinent customer information and document in the system accordingly

  • Agents must adhere to Asbury phone scripts

  • Excellent customer service skills and motivation to be successful

  • High volume incoming and outgoing calls, ranging from 50+ calls per day

  • Experience using customer tracking systems to track calls and appointments preferred

  • Appointment setting experience a plus

  • Able to multi-task in a fast paced environment

  • Various language proficiency is always a plus

  • Must be at least eighteen years of age

  • Must be able to pass pre-employment screens (background and drug test)

  • Asbury requires that all new hires show proof of completed vaccination

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