Account Manager [Mandarin Speaker]

About Us

BPS, established in Indonesia in 2018, is a company that provides alternative credit scoring services, which is a reliable indicator to assess an individual's level of creditworthiness in meeting their financial obligations. BPS utilizes artificial intelligence (AI) technology to analyze various alternative data used in alternative credit scoring products. Alternative data sources include information managed by e-commerce companies, social media, payment gateways, and telecommunications.

Why Join BPS

• Innovation: Be part of a company that thrives on innovation and embraces the opportunities presented by AI and alternative data.
• Impact: Contribute to reshaping the future of financial services by promoting inclusivity and offering a fair assessment of individuals' financial capabilities.
• Collaborative Culture: Join a dynamic, collaborative team where your ideas are valued, and your growth is nurtured.
  
  

If you're ready to be part of a team that is redefining the rules of the game in the financial industry, we invite you to explore opportunities at PT Bangun Percaya Sosial. Join us on this exciting journey as we pave the way for a more inclusive and informed financial ecosystem.

Job Overview

We are looking for an Account Manager to manage and grow strategic client relationships for our alternative credit scoring solutions. You will be the key point of contact for enterprise clients, ensuring strong customer engagement, successful product adoption, retention, and long-term account growth.

This role is ideal for someone with strong B2B relationship management experience who understands the fintech, financial services, data, or technology space and can translate client needs into practical solutions while identifying opportunities to expand existing partnerships.

Key Responsibilities

• Manage and grow a portfolio of enterprise clients, building strong relationships and ensuring high customer satisfaction and long-term partnerships.
• Drive renewals, retention, upselling, and cross-selling opportunities across existing accounts.
• Understand clients' business needs, challenges, and objectives, and recommend solutions that maximize the value of alternative credit scoring products.
• Lead Quarterly Business Reviews (QBRs) to present business performance, product adoption, key insights, and growth opportunities.
• Monitor account health, identify potential risks or issues, and proactively drive resolutions with clients and internal teams.
• Collaborate closely with Product, Engineering, Operations, and Support teams to ensure successful service delivery and a positive client experience.
• Develop account plans, track account performance, forecast renewals, and maintain accurate and up-to-date CRM records.
• Gather client feedback, market intelligence, and industry insights to support product improvements and business growth.
• Identify opportunities to deepen strategic partnerships and contribute to overall revenue growth from the client portfolio.
  
  

Requirements

• Bachelor's or Master's degree in Business, Finance, Management, Information Systems, or a related field.
• 5–7 years of experience in Account Management, Customer Success, Relationship Management, or B2B Sales, preferably within fintech, banking, SaaS, credit bureau, data solutions, or enterprise technology.
• Professional proficiency in English, Bahasa Indonesia, and Mandarin, both spoken and written.
• Proven track record of managing enterprise accounts, driving renewals and retention, and growing existing client relationships.
• Strong understanding of the financial services industry, lending ecosystem, or credit risk is preferred.
• Excellent relationship-building, communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving skills, with a data-driven and commercial mindset.
• Ability to work effectively with cross-functional teams and manage multiple client accounts and priorities.
• Familiarity with API-based, data-driven, or technology-enabled solutions is an advantage.