Admin & Operation - English Speaker (KLI-73)

KitaLulus


Tanggal: 3 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Gaji: Rp 10.000.000 - Rp 14.000.000 per bulan
Jenis kontrak: Kontraktor
Jarak jauh
Job Description

  • Manage student registrations, enrollments, attendance, customer records, and CRM data with accuracy.
  • Coordinate trial classes, schedules, instructor assignments, room bookings, programme registrations, and rescheduling requests.
  • Support programme administration, including workshops, performances, competitions, examinations, and other academy events.
  • Serve as the primary point of contact for students, parents, and prospective customers, providing timely and professional support across multiple communication channels.
  • Prepare reports, customer communications, operational documentation, and maintain accurate administrative records.
  • Assist with billing administration, invoicing, payment tracking, and follow-up on outstanding payments.
  • Collaborate with internal teams and external partners to support smooth daily operations and deliver an excellent customer experience.
  • Support marketing administration, website updates, lead follow-ups, and continuously improve administrative processes and data accuracy.

Requirements

  • Bachelor's degree in any discipline.
  • Fresh graduates or candidates with up to 1 year of experience in Administration, Customer Success, Customer Service, or related roles are welcome to apply.
  • Fluent in spoken and written English (mandatory).
  • Excellent communication and interpersonal skills with a customer-focused mindset.
  • Strong attention to detail and ability to manage administrative tasks accurately.
  • Strong organizational skills with the ability to prioritize tasks and work with a sense of urgency.
  • Proficient in Microsoft Office, Google Workspace, and comfortable using CRM systems.
  • Able to work independently in a fully remote environment while collaborating effectively with an international team.

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