Agencies

Agencies are good at building things for other people and notoriously bad at running their own operations. Client delivery takes priority, internal processes get patched together, and the team figures out the rest. It works — until it doesn't. New hires take too long to onboard. Projects slip because nothing is documented. The founder is still the one who knows where everything lives.

I help agencies build the internal infrastructure they keep deprioritizing: project management systems that actually reflect how work moves, SOPs for delivery and client management, automations that remove the manual handoffs, and reporting that doesn't take three hours to pull together.