Application Support

Are you experienced in IT Application Support and wanted to grow your career?

Come and Join Us!

Job Description

• Provide support and troubleshooting for users related to company systems and applications.
• Handle and resolve support tickets within the agreed SLA.
• Assist users in using various business tools such as CRM, reporting systems, and other internal applications.
• Investigate system issues and coordinate with relevant teams when escalation is required.
• Maintain user documentation, guidelines, and knowledge base materials.
• Ensure issues are resolved effectively while providing clear and professional communication to users.

Minimum Qualifications: Requirements

• Minimum Diploma/Bachelor’s degree in IT or a related field.
• Minimum 2 years of experience in Application Support, System Support, or a similar role.
• Fluent in English, both written and spoken (mandatory).
• Hands-on experience with business applications such as CRM systems, Power BI, Microsoft Excel, or other enterprise tools is a plus.
• Familiarity with ticketing systems and SLA-based support processes.
• Ability to maintain documentation, SOP, user guides, and knowledge base materials.
• Strong communication and problem-solving skills.
• Able to explain technical concepts to users in a clear and user-friendly manner.
• Proactive, service-oriented, and able to work collaboratively in a team environment.

If you're proactive and excited to work with various business applications, kindly apply now!

Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. Vision: Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement. Culture: We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture. Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: ★ Willing to Learn: You learn rapidly and eagerly ★ Observant – You listen well and seek to understand before reacting ★ Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures ★ Knowledgeable – You are good at using data, take smart risks and think strategically ★ Excellent – You are reliable, demonstrate strong performance and thirst for excellence ★ Teamwork – You contribute, nurture, and make time to help colleagues ★ Humble – You are quietly confident and openly humble ★ Integrity – You are known for authenticity, transparency, and admit mistakes freely ★ Creative – You are curious, open minded in search of new ideas and suggest better approaches ★ Service – You seek what is best for KST, rather than what is best for yourself or your group