Application Support for SaaS

Role Overview
The Application Support Specialist is responsible for ensuring the smooth operation of software applications by providing first and second-line support to clients and internal users. This role acts as the critical bridge between end users, Product Managers, and Engineers — receiving issues, diagnosing root causes, and coordinating resolution efficiently. The ideal candidate is technically curious, a clear communicator, and comfortable working across functional teams in a fast-paced environment.

Minimum Qualifications: Must-Have Skills
1/ Experience in application/software support — helping clients solve issues
2/ Ability to collaborate with PM and Engineers effectively
3/ Basic troubleshooting skills, including:
3.1/ API testing with Postman
3.2/ Database querying (basic SQL or equivalent)

Bar Raiser (Plus)
1/ Ability to gather user requirements and design solutions (to assist PM workload)
2/ Basic network knowledge (for troubleshooting network-related issues)
3/ Demonstrates strong learning agility / quick thinking during interview

Our Mission At Babat Alas, we're dedicated to helping individuals and businesses forge new paths to success. Our name, which means "clearing the path" in Indonesian, reflects our commitment to removing obstacles and creating opportunities for growth. Through our three service pillars—Career Consultation, Hiring Partnership, and Business Strategy—we provide comprehensive solutions tailored to your unique needs and goals. Why "Babat Alas"? In Indonesian culture, "Babat Alas" refers to the pioneering spirit of clearing untamed land to create new possibilities. We embody this spirit by helping you navigate challenges and create clear pathways to your goals. Our Approach We believe in sustainable growth through personalized strategies, data-driven insights, and long-term partnerships. Our holistic approach addresses both immediate needs and future aspirations.