Area Trainer Manager (Surabaya)

Job Title : Area Trainer Manager :

Department : Agency Business Academy

Key Success Indicators :

• Training Delivery & Coverage
• Delivers planned training sessions consistently across the area
• Ensures broad training coverage of agents within the area
• Completes timely onboarding for all new agents
• Business Outcomes & Agent Productivity
• Drives new agents toward productive activation early in their tenure
• Increases the proportion of active, producing agents in the area
• Improves case production among trained agents
• Contributes to overall area production growth (based on KPI)
• Capability & Certification
• Prepares agents to pass licensing certification on first attempt
• Strengthens agent competency through effective post-training results
• Translates training into demonstrated on-the-job capability
• Agent Retention & Satisfaction
• Supports stronger early-tenure retention of new agents
• Delivers training experiences that agents rate highly
• Operational Excellence & Reporting
• Submits accurate, reliable, and timely reports
• Adheres to standardized curriculum and training SOPs
  
  

Brief Job Description :

Area of Responsibility

• Training Delivery & Facilitation
• Agent Productivity & Business Contribution
• Module & Content Development
• Area Project & Initiative
• Training Administration & Reporting
• Compliance & Quality Assurance
  
  

Key Activities & Accountabilities

• Plan and deliver training classes for agents and leaders in the area according to the curriculum and academy standards. Achieve targeted training hours, man-hours, and participant reach.
• Drive area business outcomes (APE, AA, NRA, persistency, inforce) through targeted training interventions, coaching, and activation programs in coordination with agency leaders.
• Develop, localize, and update training modules and learning materials relevant to area needs. Ensure content reflects current products, regulations, and best practices.
• Lead a minimum of 3 initiatives per year that advance area capability — implementing corporate programs (e.g., Professional Producer Workshop, AMS Tools) and area-specific initiatives, each with defined man-hours and participants.
• Maintain accurate training records, attendance, and certification data. Submit regular training activity and performance reports to the academy within the reporting calendar.
• Ensure all training activities comply with company standards and regulatory provisions (OJK, AAJI). Maintain training quality through participant evaluation and continuous improvement.
  
  

Expected Deliverable

• Delivered training calendar; achieved training-hours & participant targets
• Area performance contribution against APE / AA / NRA targets
• Approved training modules; updated content library
• Min. 3 completed initiatives with measurable impact
• Accurate training records; on-time activity & performance reports
• 100% compliant activities; participant satisfaction & evaluation results
  
  

Technical Competency Requirement :

Competency Type

• Technical Competencies
• Technical Competencies
• Technical Competencies
• Technical Competencies
• Technical Competencies
• Behavioral Competencies
• Behavioral Competencies
• Behavioral Competencies
• Behavioral Competencies
  
  

Competency

• Training Facilitation & Public Speaking
• Instructional Design & Module Development
• Insurance Product & Industry Knowledge
• Data Literacy & Performance Analysis
• Digital Learning Tools
• Coaching & Mentoring
• Communication & Influence
• Initiative & Ownership
• Result Orientation
  
  

Proficiency Indicator

• Able to deliver engaging, structured training to groups of varying sizes; manages class dynamics and adult-learning principles effectively
• Able to design, localize, and update training modules; structures learning objectives, content, and assessment
• Strong understanding of life insurance products (conventional & sharia), agency business model, and OJK/AAJI regulations
• Able to read and interpret APE, AA, NRA, persistency, and inforce reports to target training interventions
• Proficient with LMS, virtual training platforms (Zoom), and MS Office Suite for material development
• Develops agents and leaders through structured feedback and follow-through beyond the classroom
• Communicates clearly and persuasively; builds trust with agents, leaders, and stakeholders
• Proactively identifies area gaps and drives initiatives to closure without close supervision
• Focused on measurable business and learning outcomes; persistent in achieving targets
  
  

Technical Skills: Facilitation, module development, MS Office, LMS navigation, basic data analysis

Soft Skills: Strong communication, coaching mindset, initiative, result orientation, adaptability across multi-tasking

Min. 2 years in training, agency development, or life insurance sales; experience as agent/leader or trainer preferred

Certification : Valid AAJI license;

Train-the-Trainer (TTT) certification preferred; sharia license (AASI) is a

plus

Education : Bachelor's degree

(any discipline); background in business, education, or communication is an advantage

Education :