Bell Captain

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Lead and supervise the bell team in delivering professional service and handling luggage, arrivals, departures, and transportation operations. Manage staff scheduling, training, and performance to uphold service standards. Ensure guest requests and VIP arrivals receive personalized attention, maintain equipment and work areas in clean and safe condition, and collaborate with Front Office and Concierge to support daily operations.

Qualifications

• Minimum of 2–3 years' experience in a similar position, preferably at a mid-scale international business hotel with approximately 250 rooms
• Demonstrated leadership skills with the ability to guide, motivate, and set a positive example for the team
• Valid SIM B1 driving licence
• Proficiency with Opera Cloud
• Strong English communication skills (verbal and written) with a guest-focused approach, positive attitude, and meticulous attention to detail
  
  

Additional Information

Novotel Samator Surabaya Timur is conveniently located 20 minutes away by car from Juanda International Airport through the highway and close distance to the industrial area, culinary section, well-known Universities, Shopping center, and other city attractions. Featuring 264 rooms including suites, accompanied by In Balance gym-spa & Sauna, 5 (Five)Food & Beverage Outlets offer wide National and International culinary selections for the social dining experience. The 700 sqm Grand Ballroom, 1 Multifunction Hall and 12 breakout meeting rooms are available to cater to the meeting and social event needs. Large adaptable basement parking area of up to 450 cars.