Business Intelligence Analyst - Yogyakarta

TP


Tanggal: 7 jam yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu

We are looking for a Business Intelligence Analyst to support analyzing data, creating reports and dashboards, and providing insights to help improve business performance and operational efficiency


Key Responsibilities

  • Create and maintain reports and dashboards using Power BI.
  • Collect, clean, validate, and analyze operational data.
  • Prepare daily, weekly, and monthly performance reports.
  • Monitor contact center KPIs such as Service Level, AHT, ASA, and Abandonment Rate.
  • Automate reporting processes using Google Sheets and Apps Script.
  • Identify performance trends and provide insights for improvement.
  • Work closely with Operations, WFM, and other teams to support business needs.
  • Ensure reports are accurate and delivered on time.


Qualifications

  • Minimum Bachelor's Degree (S1) in IT, Computer Science, Data Analytics, Statistics, or a related field.
  • Knowledge of Power BI, including Power Query and DAX.
  • Good skills in Google Sheets or Microsoft Excel.
  • Experience in data analysis, reporting, or dashboard development is preferred.
  • Knowledge of contact center or BPO operations is an advantage.
  • Strong analytical, problem-solving, and communication skills.
  • Detail-oriented and able to work with deadlines.
  • Willing to work on a rotating 24/7 shift schedule, including night shifts, weekends, and public holidays.

Cara melamar

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