Claim Operations (Customer Services)

Customer Service – Claims Operations

We are looking for a Claims Operations professional to join our Servicing Customer Excellence team. In this role, you will support customers throughout the claim journey while ensuring accurate, timely, and high-quality claim handling.

What You Will Do

• Review and verify claim documents to ensure completeness and policy compliance.

• Handle customer inquiries and complaints across multiple channels (email, WhatsApp, live chat, etc.).

• Provide clear updates regarding claim status and requirements.

• Coordinate with internal teams and insurance partners to support smooth claim resolution.

• Maintain service quality while achieving operational SLA targets and preparing daily reports.

What We’re Looking For

• Diploma or Bachelor’s degree from any major (Insurance or Actuarial Science graduates are a plus).

• Fresh graduates are welcome to apply; 1–3 years of experience in Customer Service, Claims, Insurance Operations, or related fields is an advantage.

• Basic understanding of insurance and claim processes.

• Strong attention to detail and analytical thinking.

• Good communication and customer handling skills.

• Proficient in Microsoft Office / Google Workspace (Excel, Google Sheets).

• Familiarity with CRM tools is a plus.

• Fluent in Bahasa Indonesia and able to communicate in English.

Preferred Background

• Insurance, claims handling, customer service operations, e-commerce operations, or micro insurance experience.