CRM & Sales Systems Specialist

Who we are

DISPENDIX is a dynamic deep-tech company with products that enable scientists and researchers around the world to make new discoveries in areas such as drug discovery, diagnostics and personalized medicine. Our passion drives us to develop high-tech premium liquid handling instruments for laboratory automation in the life science industry. In 2018, DISPENDIX became part of BICO Group.

Our vision is: To enable and automate the life science lab of the future.

We are looking for a CRM & Sales Systems Specialist (m/f/d) to join our international team. The position is based in Bandung, Indonesia.

In this role, you will be responsible for our web-based sales tools and the business-critical data behind them. You will maintain and improve existing applications, manage databases and integrations, ensure data accuracy across systems, and support colleagues across Europe and the US. Your work will directly impact sales effectiveness, operational efficiency, and customer experience.

Responsibilities

• Manage and improve web-based sales tools developed in Java, HTML, CSS, and JavaScript.
• Maintain and administer SQL databases, including performance optimization, security, access management, and backups.
• Ensure product, pricing, customer, opportunity, order, forecast, and inventory data remains accurate and up to date.
• Support annual pricing updates, new product introductions, and ongoing data maintenance activities.
• Maintain and enhance REST API integrations between sales tools, CRM, and ERP systems.
• Monitor and manage scheduled data synchronization jobs and troubleshoot integration issues.
• Build, test, and deploy new integrations when connecting additional platforms and systems.
• Identify and resolve data quality issues, remove duplicates, and improve data consistency across business applications.
• Create SQL queries, reports, and analyses to support Sales, Operations, and Management teams.
• Maintain development and test environments and ensure all changes are properly tested before release.
• Document applications, database structures, integrations, and operational procedures.
• Provide user support for colleagues in Europe and the US, ensuring business-critical issues are resolved in a timely manner.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent practical experience.
• At least 3 years of professional experience developing and maintaining web-based applications in Java.
• Strong knowledge of HTML, CSS, and JavaScript for browser-based user interfaces.
• Strong SQL skills and experience working with relational databases such as MySQL, PostgreSQL, or SQL Server.
• Experience with database design, complex queries, stored procedures, and performance optimization.
• Hands-on experience with REST APIs, JSON, and system integrations.
• Experience managing business-critical data, including data quality, reconciliation, and reporting activities.
• Familiarity with version control systems such as Git and standard software development practices.
• Ability to work independently and take ownership of existing applications and systems.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent written and verbal English communication skills.
• Ability to collaborate effectively with international and cross-functional teams.
  
  

What we offer

Joining DISPENDIX means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.

• Agile start-up culture: being a dynamic and international company and still benefit from a flat organizational structure. We work agile (SCRUM) in cross functional teams that is very progressive.
• Freedom: There is a lot of opportunity to get involved in new projects and have an impact. There is a level of freedom to take ownership and responsibility and work on projects you enjoy.
• Development: We regularly celebrate individual accomplishments and develop new skills through training courses. We have a talented team you can learn from and gain hands-on knowledge outside of your main responsibilities.
• Flexible working: We focus on results not working hours, we want our employees to be as productive and happy as possible. Depending on the position and tasks also mobile working is possible.
• Team building: Teamwork is a top priority for us! We are open-minded, help each other and enjoy organizing team events.
• A chance to make a difference: We are in the life sciences industry and our work is an excellent way to contribute to the development of new drugs and treatments that will be used to help hundreds of thousands of people worldwide.
  
  

Do you want to become part of our success story? Then apply online via our job portal. Please note that for Data Privacy compliance we are not able to accept any e-mail applications!

At DISPENDIX, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are an equal opportunity workplace and will always pride ourselves on being a collaborative environment.

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com

#DISPENDIX