Customer Care Training Team Leader (Jakarta)
tiket.com
Tanggal: 2 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your Main Duty In Flying With Us
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your Main Duty In Flying With Us
- Plan, prepare, and deliver all training programs effectively and on schedule — including New Employee Induction, Product Training, Refresher Sessions, and Team Briefings.
- Develop, update, and maintain training materials, onboarding resources, and learning tools to ensure content remains accurate, relevant, and aligned with business needs.
- Measure and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; identify gaps and recommend improvements accordingly.
- Maintain accurate and up-to-date records of all Customer Care Representatives undergoing training, including attendance, assessment results, and progress tracking.
- Prepare and submit training reports on a regular basis; ensure timely dissemination of relevant training materials and updates to all related parties and stakeholders.
- Diploma or Bachelor’s degree from any discipline with trainer certification is an advantage
- Minimum 2 years of experience as a Trainer for Customer Service or Contact center field
- Familiarity with airline reservation systems such as Sabre, Amadeus, or Galileo
- Excellent communication skills with professional fluency in both Bahasa Indonesia and English, spoken and written
- Strong customer service orientation with a solid understanding of contact center operations
- Proficient hard and soft skills as a trainer, including facilitation, coaching, and adult learning principles
- Strong writing and record-keeping ability for training manuals, reports, and documentation
- Proficient in computer applications and knowledge management tools relevant to contact center environments
- Ability to work independently as well as collaboratively within a team
Cara melamar
Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.
Posting CVPekerjaan serupa
Customer Success & Data Analytics
Meratus Group,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
3 menit yang lalu
About The Job Customer Success & Data AnalyticsFreighthub (Part of Meratus Group) is an Indonesian startup founded in 2018, specializing in the digital management and provision of logistics ecosystems through a Business-to-Business (B2B) model.The company utilizes a cloud-based platform that empowers both shippers and transporters (including drivers) to streamline operations and achieve cost-efficiency through advanced logistics planning software.Freighthub offers a...
Admin Operation Control
Brink’s Inc,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
21 jam yang lalu
Monitoring OperasionalMemantau aktivitas operasional harian (ATM, cash, layanan, dll)Memastikan semua proses berjalan sesuai SOP Kontrol & Validasi DataMengecek keakuratan data operasionalValidasi laporan dari tim lapangan / unit lain Incident TrackingMencatat dan memonitor setiap gangguan atau masalahFollow-up sampai issue selesai Koordinasi Antar TimBerkomunikasi dengan tim:Monitoring ATMFLM / teknisiCPC (cash processing)Menjadi penghubung antar divisi Pembuatan LaporanReport harian, mingguan, bulananAnalisis performa operasional Compliance...
Human Resources Design Intern
PT SMART Tbk,
Pekerjaan jarak jauh, Pekerjaan jarak jauh
23 jam yang lalu
Responsibilities Assist HR Team to create compelling visual communication design (poster, guideline, and/or video) for internal company purpose Work with HR team to translate ideas to images, visual design & layout Ensure projects are completed with high quality within timelineRequirements Knowledge of Adobe Illustrator, InDesign, Photoshop, Canva, and other graphic software Knowledge of video software is a plus (i.e: Adobe...
