Customer Care Training Team Leader (Semarang)
tiket.com
Tanggal: 15 jam yang lalu
Kota: Semarang, Central Java
Jenis kontrak: Penuh waktu
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your Main Duty In Flying With Us
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Your Main Duty In Flying With Us
- Plan, prepare, and deliver all training programs effectively and on schedule — including New Employee Induction, Product Training, Refresher Sessions, and Team Briefings.
- Develop, update, and maintain training materials, onboarding resources, and learning tools to ensure content remains accurate, relevant, and aligned with business needs.
- Measure and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; identify gaps and recommend improvements accordingly.
- Maintain accurate and up-to-date records of all Customer Care Representatives undergoing training, including attendance, assessment results, and progress tracking.
- Prepare and submit training reports on a regular basis; ensure timely dissemination of relevant training materials and updates to all related parties and stakeholders.
- Diploma or Bachelor’s degree from any discipline with trainer certification is an advantage
- Minimum 2 years of experience as a Trainer for Customer Service or Contact center field
- Familiarity with airline reservation systems such as Sabre, Amadeus, or Galileo
- Excellent communication skills with professional fluency in both Bahasa Indonesia and English, spoken and written
- Strong customer service orientation with a solid understanding of contact center operations
- Proficient hard and soft skills as a trainer, including facilitation, coaching, and adult learning principles
- Strong writing and record-keeping ability for training manuals, reports, and documentation
- Proficient in computer applications and knowledge management tools relevant to contact center environments
- Ability to work independently as well as collaboratively within a team
Cara melamar
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