Customer Relation Specialist Export

Job Purpose:

Implement export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies.

Key Responsibilities:

• Actively support product department in demonstrate our values; connecting people improving lives and deliver the strategy; Employer of Choice, Provider of Choice, Investment of Choice
• Actively support product department to deliver operation excellence, Best Team, Best Results and Best Customer Experience
• Managing and responsible of end-to-end shipment deliverable; care for cargo, inform proactively, transport efficiently, build responsibility of the cargo, build partnership, respond quickly, and being informed; offering innovative solution.
• Monitoring and responsible for target KPI deliverable, pro-active action for the performance issues to have best result.
• Support and identify best results for P&L; complete billing within the timeline, accurate and profitable.
• Actively collaborates with all stakeholders, internal and external for smooth deliverable and best result.
• Support and identify “results” related process improvements.
• Support and adaptable to change; manage new customer business or ‘focus customer’ hyper care, implement process improvements, implement automation, and eliminate process wastes.
• Actively support product department for safety awareness program and demonstrate the compliance.

JOB REQUIREMENTS

• Experience in the logistics industry with Air Freight Export with minimum 2 years.
• Self-driven and results oriented without compromising respect and compliance.
• English Fluency both in writing and speaking is a must.
• Computer literacy: Microsoft Offices & Outlook.
• Having the ability of all technical competencies that requires for the position, Cargo Wise1