Customer Service

YKExplore is an inbound tour operator specializing in unforgettable travel experiences across Indonesia. Every day, we serve travelers from around the world through our website, WhatsApp, email, and global travel platforms.
We're looking for a Customer Service professional who is friendly, responsive, solution-oriented, and passionate about delivering exceptional customer experiences.

• Become the first point of contact for customers via WhatsApp, email, and OTA messaging.
• Answer customer questions regarding tour packages, destinations, schedules, prices, and booking status.
• Assist customers with booking updates, rescheduling, cancellations, and special requests.
• Coordinate with the Travel Consultant and Operations teams to ensure every customer request is handled promptly.
• Follow up customers before, during, and after their trip to ensure a seamless experience.
• Handle complaints professionally and provide the best possible solution.
• Escalate complex issues to the appropriate department when necessary.
• Record all customer interactions accurately in the CRM or booking system.
• Help maintain high customer satisfaction and positive online reviews.
• Exciting experience in the international tourism industry.

• Competitive salary.
• Incentives.

• Minimum Diploma (D3) or Bachelor's Degree.
• Minimum 1 year of experience in Customer Service, Hospitality, Tourism, or related fields.
• Excellent written and spoken English (proficiency in Mandarin is a plus)
• Friendly, patient, and customer-oriented personality.
• Strong communication and problem-solving skills.
• Able to multitask and manage multiple conversations simultaneously.
• Comfortable using Google Workspace, Microsoft Office, and messaging platforms.
• Detail-oriented with excellent time management.
• Willing to work on weekends or public holidays based on operational schedules.

"HiredToday adalah situs lowongan kerja terpercaya di Indonesia sejak 2016, yang telah membantu ribuan orang mencari kerja melalui kolaborasi dengan ratusan perusahaan dari berbagai industri. HiredToday menawarkan lowongan kerja eksklusif yang mendukung aspirasi karier Anda"

"Pihak HiredToday.com dan Perusahaan tidak akan meminta biaya dalam bentuk apapun pada saat melakukan proses recruitment. Mohon segera melaporkan kepada kami, apabila Anda jika pada saat diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"HiredToday.com and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."