Customer Service and Communication Specialist Indonesia

582198

Jakarta, ID

Customer Service and Communication Specialist Indonesia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

In charge of specific accounts (Customers), for all kind of traffics (Air, Sea, Import, Export).
Determines the needs of the Key Customers and carries them out to ensure that they receive first-class customer care and service
Operates AOS Info Nexus according to assignment and proceed within timelines
Maintaining communication and control through all phases of the journey, liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
Responsible for tracking and tracing of shipments, utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

Prepares requested daily monitoring report to Customers
Regular internal service review with Operations
Regular service review with Customers
Log any bugs, operational problems, customer complaints and follow-up in collaboration with other CAOI department, monitoring solution implementation, ensure customer’s complaints are resolved in a fast and professional manner and comply to agreed Service Level Agreement
Assisting the client in the event of a claim
Monitor credit and AR status and support finance for collection
Ensure that update of costs/quotation are formally communicated to the customer, CAO Indonesia operations and CAO network
Understand and implement all the rules governed by the QHSE policies and SOPs, and obey HSE Regulations

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.